Client Relationship Officer

Placements24; LegKraal Gate; Hybride; ZAR 300 000 - 600 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Hybrid work arrangement

Professional development

Medical aid

Retirement fund

Performance bonuses

Collaborative work environment

Résumé du poste

Placements24 seeks a Client Relationship Officer in Mahikeng, North West, to manage key client accounts within a hybrid work model.

You will nurture partnerships, translate client needs into actionable services, and collaborate with internal teams to ensure service excellence and growth.

Qualifications

• Minimum of 3 years of experience in account management or client relations.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM software and standard office productivity tools.
• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Based in Mahikeng, or willing to commute for onsite duties.

Responsabilités

• Manage a portfolio of assigned clients as the main point of contact.
• Develop and maintain long-term relationships with key stakeholders.
• Understand client needs and align services accordingly.
• Communicate regularly to provide updates and gather feedback.
• Identify opportunities for upselling or cross-selling services.
• Coordinate with internal teams to ensure seamless delivery.
• Prepare and present client reports and performance reviews.
• Address client concerns promptly and effectively.
• Stay informed about industry trends and competitor activities.
• Support business development by identifying potential new clients.

Description du poste

About the Role

Our client, a leading consultancy firm based in Mahikeng, North West , is seeking a dedicated Client Relationship Officer to manage and nurture key client accounts. This role is essential for building and maintaining strong, long-lasting relationships, ensuring client satisfaction, and identifying opportunities for growth. You will act as a primary liaison between the client and our firm, understanding their needs and ensuring our services effectively meet their objectives. We are looking for a professional with exceptional communication and interpersonal skills, who can foster trust and deliver consistent value. This position offers a hybrid work model, combining the benefits of in-office collaboration with the flexibility of remote work, based in Mahikeng, North West . Join a reputable organization committed to client success and professional development. Your ability to cultivate strong partnerships will be paramount to your success and the firm's growth.

Key Responsibilities

• Manage a portfolio of assigned clients, acting as their main point of contact.
• Develop and maintain strong, long-term relationships with key stakeholders.
• Understand client business needs and align firm's services accordingly.
• Regularly communicate with clients to provide updates, gather feedback, and ensure satisfaction.
• Identify opportunities for upselling or cross-selling additional services.
• Coordinate with internal teams to ensure seamless delivery of services to clients.
• Prepare and present client reports and performance reviews.
• Address and resolve client concerns promptly and effectively.
• Stay informed about industry trends and competitor activities.
• Contribute to business development efforts by identifying potential new clients.

Requirements

• Minimum of 3 years of experience in account management, client relations, or a similar role.
• Proven ability to build and maintain strong professional relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of business principles and client service best practices.
• Proficiency in CRM software and standard office productivity tools.
• Ability to work independently and collaboratively in a hybrid work environment.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Excellent organizational and time management skills.
• Proactive approach to problem-solving and client needs assessment.
• Must be based in or willing to commute to Mahikeng, North West for onsite duties.

Benefits

• Competitive annual salary package up to ZAR .
• Hybrid work arrangement offering flexibility and work-life balance.
• Opportunities for professional development and training.
• Comprehensive medical aid and retirement fund contributions.
• Performance-based bonuses.
• Supportive and collaborative work environment in Mahikeng, North West .
• Career advancement opportunities within a leading consultancy.