Client Relations Officer - WhatJobs Direct

Placements24; Rustenburg; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Medical aid

Retirement funds

Paid annual leave

Professional development

Company car or travel allowance

Job summary

Placements24 in Rustenburg is seeking an experienced Client Relations Officer to act as the primary advocate for our clients, building strong relationships and ensuring their needs are met with professionalism.

You will manage client inquiries, conduct regular reviews, onboard new clients, and collaborate with sales and operations to deliver seamless service in a supportive office environment.

Qualifications

• Proven experience in client relations, account management, or a similar customer-facing role.
• Excellent interpersonal, communication, and negotiation skills.
• Strong understanding of CRM principles and practice.
• Ability to build rapport and trust with clients.
• Proficiency in CRM software and standard office applications.
• Diploma or degree in a related field preferred.

Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Serve as the main point of contact for client inquiries, issues, and requests.
• Proactively identify client needs and recommend appropriate solutions or services.
• Conduct regular client check-ins and business reviews to ensure satisfaction and identify opportunities.
• Resolve client complaints and issues promptly and effectively, escalating when necessary.
• Collaborate with internal teams (sales, technical support, operations) to ensure seamless service delivery.
• Maintain accurate client records and interaction logs in the CRM system.
• Onboard new clients and guide them through setup and service delivery.

Skills

Client relations

Account management

CRM proficiency

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree in Business Administration/Marketing

Tools

CRM software

Office applications

Job description

Our client is seeking an experienced and personable Client Relations Officer to join their dedicated team in Rustenburg, North West . This is a full-time, office-based position where you will be the primary advocate for our valued clients, ensuring their needs are met with professionalism and efficiency. Your role will involve building strong relationships, understanding client objectives, and ensuring they receive the highest level of service. This is a fantastic opportunity to contribute to a company that prides itself on its customer-centric approach and its commitment to fostering long-term partnerships. We are looking for individuals who possess exceptional communication skills, a keen eye for detail, and a genuine passion for client satisfaction. You will be a key point of contact, resolving queries, and proactively seeking ways to enhance the client experience. Join a stable organisation where your contributions are recognised and valued.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Serve as the main point of contact for client inquiries, issues, and requests.
• Proactively identify client needs and recommend appropriate solutions or services.
• Conduct regular client check-ins and business reviews to ensure satisfaction and identify opportunities.
• Resolve client complaints and issues promptly and effectively, escalating when necessary.
• Collaborate with internal teams (sales, technical support, operations) to ensure seamless service delivery.
• Maintain accurate client records and interaction logs in the company's CRM system.
• Onboard new clients and guide them through the initial setup and service delivery process.
• Gather client feedback and provide insights to improve products and services.
• Develop and implement client retention strategies.

Requirements

• Proven experience in client relations, account management, or a similar customer-facing role.
• Excellent interpersonal, communication, and negotiation skills.
• Strong understanding of customer relationship management (CRM) principles.
• Ability to build rapport and trust with clients.
• Proficiency in using CRM software and standard office applications.
• Excellent problem solving skills and the ability to handle challenging situations with diplomacy.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Must be based in or willing to relocate to Rustenburg, North West .
• Ability to work effectively within a team and independently.
• A professional and results-oriented attitude.

Benefits

• Competitive annual salary of R .
• Opportunity to work in a dynamic and supportive office environment.
• Contribution to medical aid and retirement funds.
• Paid annual leave and public holidays.
• Professional development and training opportunities.
• Potential for career advancement within the company.
• Company car or travel allowance may be considered for senior candidates.
• Team lunches and social events.