Client Support Specialist

Placements24; Johannesburg; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical aid and retirement fund

Training and development opportunities

Vibrant Randburg team environment

Job summary

Placements24 in Randburg, South Africa, is seeking a proactive Client Support Specialist to join our team in a hybrid role. You will handle client inquiries via phone, email, and messaging, providing timely guidance and effective solutions while building strong relationships and ensuring high client satisfaction.

Key tasks include documenting all interactions in the CRM, collaborating with sales and technical teams, and identifying opportunities to improve the client experience.

Qualifications

• Grade 12 or equivalent; tertiary qualification in a relevant field is preferred.
• Proven experience in a client support, customer service, or account management role.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in CRM software and common office productivity tools.
• Ability to manage multiple client needs simultaneously and prioritize effectively.
• Strong attention to detail and a customer-first attitude.

Responsibilities

• Provide exceptional support to clients via phone, email, and messaging platforms.
• Address client inquiries, resolve issues, and provide product/service guidance.
• Manage client relationships, ensuring high levels of satisfaction and retention.
• Accurately document all client interactions and support activities in the CRM system.
• Collaborate with sales and technical teams to ensure comprehensive client solutions.
• Proactively identify opportunities to enhance the client experience.

Skills

Communication

Problem-solving

Interpersonal skills

Customer service

Multitasking

Education

Grade 12 or equivalent

Tertiary qualification preferred

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and personable Client Support Specialist to join their team in the bustling area of Randburg . This role is crucial for ensuring that clients receive timely and effective assistance, fostering strong relationships and maximizing client satisfaction. You will handle a variety of client interactions, troubleshoot issues, and provide solutions, acting as a key liaison between the client and the company's internal resources. This hybrid role offers the benefit of both remote work flexibility and essential in-office collaboration, providing a dynamic work experience within the heart of Gauteng's commercial hub.

Key Responsibilities

• Provide exceptional support to clients via phone, email, and messaging platforms.
• Address client inquiries, resolve issues, and provide product/service guidance.
• Manage client relationships, ensuring high levels of satisfaction and retention.
• Accurately document all client interactions and support activities in the CRM system.
• Collaborate with sales and technical teams to ensure comprehensive client solutions.
• Proactively identify opportunities to enhance the client experience.

Requirements

• Grade 12 or equivalent; tertiary qualification in a relevant field is preferred.
• Proven experience in a client support , customer service, or account management role.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in CRM software and common office productivity tools.
• Ability to manage multiple client needs simultaneously and prioritize effectively.
• Strong attention to detail and a customer-first attitude.

Benefits

• Competitive salary based on experience and qualifications.
• Hybrid work model supporting work-life balance.
• Comprehensive medical aid and retirement fund contributions.
• Ongoing training and professional development opportunities.
• A vibrant and supportive team environment in Randburg .