Customer Relations Associate

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Medical and retirement benefits

Paid training and development

Job summary

Placements24 is seeking a friendly Customer Relations Associate to join our Randburg team. You will manage client communications, resolve inquiries, and provide product information, aiming to enhance satisfaction and loyalty. This role focuses on building strong client relationships within the Gauteng region.

You will utilize CRM tools, collaborate with internal teams, and contribute to a customer-centric culture with a proactive attitude and a commitment to outstanding service.

Qualifications

• Experience in a Customer Relations, customer service, or account management role.
• Exceptional interpersonal and communication skills.
• Proficiency in CRM software and standard office applications.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to thrive in a hybrid work environment in Randburg.
• A proactive attitude and a commitment to delivering outstanding service.

Responsibilities

• Manage day-to-day client communications via phone, email, and other channels.
• Address customer inquiries, complaints, and feedback promptly and professionally.
• Provide information about products, services, and company policies.
• Resolve customer issues effectively, escalating when necessary and following through to completion.
• Maintain accurate and up-to-date records of client interactions in the CRM system.
• Proactively identify opportunities to enhance customer satisfaction and retention.

Skills

Customer relations

Customer service

Account management

Communication skills

Interpersonal skills

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking an enthusiastic Customer Relations Associate to join their vibrant team in Randburg . This role is dedicated to building and maintaining strong, positive relationships with clients, ensuring their satisfaction and fostering loyalty. You will be the primary point of contact for many clients, addressing inquiries, resolving issues, and providing support that exceeds expectations. This is an excellent opportunity for a personable individual to contribute to a client-focused culture within the Gauteng region, playing a key role in client retention and overall business success.

Key Responsibilities

• Manage day-to-day client communications via phone, email, and other channels.
• Address customer inquiries, complaints, and feedback promptly and professionally.
• Provide information about products, services, and company policies.
• Resolve customer issues effectively, escalating when necessary and following through to completion.
• Maintain accurate and up-to-date records of client interactions in the CRM system.
• Proactively identify opportunities to enhance customer satisfaction and retention.

Requirements

• Experience in a Customer Relations , customer service, or account management role.
• Exceptional interpersonal and communication skills.
• Proficiency in CRM software and standard office applications.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to thrive in a hybrid work environment in Randburg .
• A proactive attitude and a commitment to delivering outstanding service.

Benefits

• Competitive salary with potential for performance bonuses.
• Hybrid work model offering excellent work-life balance.
• Comprehensive medical and retirement benefits.
• Paid training and continuous professional development opportunities.
• A supportive and collaborative team atmosphere in Gauteng .