Client Relations Officer

Placements24; Randburg; On-site; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Professional development opportunities

Stable office environment

Job summary

WhatJobs Direct is seeking a dedicated Client Relations Officer to join our Randburg, Gauteng team on-site. You will foster strong client relationships, serve as the primary contact, and ensure satisfaction with our services.

The ideal candidate has proven experience in client relations or account management, excellent communication and negotiation skills, and proficiency with CRM software and MS Office. Willingness to travel occasionally and the ability to work independently or in a team are

Qualifications

• Proven experience in client relations, account management, or a similar customer-facing role.
• Excellent interpersonal, communication, and negotiation skills.
• Strong understanding of business principles and customer service best practices.
• Proficiency in CRM software and MS Office Suite.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Serve as the main point of contact for client inquiries and concerns.
• Proactively identify client needs and propose solutions to enhance their experience.
• Resolve client issues and complaints in a timely and satisfactory manner.
• Conduct regular client check-ins and performance reviews.
• Collaborate with internal teams to ensure client satisfaction and service delivery.
• Manage client contracts and ensure adherence to terms.
• Gather client feedback and provide insights to improve services.
• Document all client interactions and maintain accurate records in the CRM system.
• Represent the company professionally at client meetings and events.

Job description

About the Role

WhatJobs Direct is seeking a dedicated Client Relations Officer to join our team based in Randburg, Gauteng . This is an on‑site position requiring your presence at our Randburg, Gauteng office. As a Client Relations Officer, you will play a pivotal role in fostering strong, long‑lasting relationships with our valued clientele. You will serve as a primary point of contact, addressing their needs, resolving issues, and ensuring their overall satisfaction with our services. This role demands exceptional communication skills, a proactive approach to problem‑solving, and a deep understanding of client needs. If you are passionate about building rapport and delivering outstanding service in a professional office environment, this is an excellent opportunity to advance your career.

Key Responsibilities

• Develop and maintain strong relationships with key clients.
• Serve as the main point of contact for client inquiries and concerns.
• Proactively identify client needs and propose solutions to enhance their experience.
• Resolve client issues and complaints in a timely and satisfactory manner.
• Conduct regular client check‑ins and performance reviews.
• Collaborate with internal teams to ensure client satisfaction and service delivery.
• Manage client contracts and ensure adherence to terms.
• Gather client feedback and provide insights to improve services.
• Document all client interactions and maintain accurate records in the CRM system.
• Represent the company professionally at client meetings and events.

Requirements

• Proven experience in client relations, account management, or a similar customer‑facing role.
• Excellent interpersonal, communication, and negotiation skills.
• Strong understanding of business principles and customer service best practices.
• Proficiency in CRM software and MS Office Suite.
• High school diploma or equivalent required; a bachelor's degree is preferred.
• Ability to work effectively both independently and as part of a team.
• Must be based in or willing to relocate to the Randburg, Gauteng area.
• Demonstrated ability to build rapport and trust with clients.
• Professional demeanor and presentation.
• Availability for occasional travel may be required.

Benefits

• We offer a competitive salary, comprehensive health benefits, and a supportive office environment.
• Opportunities for professional development and career advancement within the company are available.
• This role is based in our Randburg, Gauteng office, providing a stable and structured work setting.
• Paid time off and other standard employee benefits apply.