Customer Relations Officer - Pretoria

Placements24; Pretoria; Vor Ort; ZAR 360.000 - 520.000; Vollzeit

Benefits dieser Stelle

Competitive annual salary

Performance-based bonus structure

Comprehensive medical aid plan

Retirement annuity contributions

Professional development and industry

Zusammenfassung

Placements24 is seeking a Customer Relations Officer in Pretoria, Gauteng. You will manage key client accounts, serve as the primary contact for inquiries, and build lasting relationships with high-value clients in a dynamic office setting.

The role requires strong communication, negotiation, and account-management skills, with a background in financial services preferred. On-site position with a focus on client satisfaction, retention, and strategic upselling opportunities.

Qualifikationen

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Minimum of 3 years of experience in account management, client relations, or a customer-facing role.
• Proven track record of managing client relationships and achieving satisfaction goals.
• Excellent interpersonal, negotiation, and communication skills.
• Strong understanding of the financial services industry is a significant advantage.

Aufgaben

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Serve as the main point of contact for client inquiries, requests, and issues.
• Conduct regular client check-ins and meetings to build rapport and understand evolving needs.
• Resolve client complaints and issues efficiently and professionally, ensuring timely follow-up.
• Collaborate with internal departments to ensure seamless service delivery to clients.
• Develop and implement strategies to enhance client loyalty and engagement.
• Prepare and present reports on client status, feedback, and relationship health.
• Identify opportunities for upselling or cross-selling relevant products and services.
• Maintain accurate and up-to-date client records in the CRM system.
• Stay informed about industry trends and competitor activities to better serve clients.

Kenntnisse

Communication skills

Negotiation

Client relations

Account management

Ausbildung

Bachelor's degree in Business Administration/Marketing or related field

Tools

Salesforce

HubSpot

Microsoft Office

Jobbeschreibung

About the Role

Our client, a well-established financial services provider, is seeking a professional and diligent Customer Relations Officer to join their team in Pretoria, Gauteng . This role is integral to fostering strong, lasting relationships with clients, ensuring their needs are met and their concerns are addressed promptly and effectively. You will be the primary point of contact for high-value clients, providing personalized service and support. This is an on-site position within our client's dynamic office environment in Pretoria , offering a stable and structured work setting. The ideal candidate will possess exceptional communication skills, a keen understanding of client management, and a commitment to upholding the company's reputation for excellence in the Gauteng province. We are looking for an individual who is client-focused, proactive, and possesses a professional demeanor.

Key Responsibilities

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Serve as the main point of contact for client inquiries, requests, and issues.
• Conduct regular client check-ins and meetings to build rapport and understand evolving needs.
• Resolve client complaints and issues efficiently and professionally, ensuring timely follow-up.
• Collaborate with internal departments to ensure seamless service delivery to clients.
• Develop and implement strategies to enhance client loyalty and engagement.
• Prepare and present reports on client status, feedback, and relationship health.
• Identify opportunities for upselling or cross-selling relevant products and services.
• Maintain accurate and up-to-date client records in the CRM system.
• Stay informed about industry trends and competitor activities to better serve clients.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Minimum of 3 years of experience in account management, client relations, or a similar customer-facing role.
• Proven track record of successfully managing client relationships and achieving satisfaction goals.
• Excellent interpersonal, negotiation, and communication skills.
• Strong understanding of the financial services industry is a significant advantage.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Ability to work effectively under pressure and manage multiple priorities.
• Professional appearance and a client-centric attitude.
• Must be based in or willing to relocate to Pretoria .
• High level of integrity and discretion in handling confidential information.

Benefits

• Competitive annual salary.
• Performance-based bonus structure.
• Comprehensive medical aid plan.
• Retirement annuity contributions.
• Opportunities for professional development and industry certifications.
• Stable and professional working environment in Pretoria .
• Paid annual leave and sick leave.
• Access to company pension fund.
• Regular team meetings and professional development sessions.
• Potential for career growth within the organization.