Customer Relations Officer - Soweto

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Career development opportunities

Community-focused team

Job summary

Placements24 in Soweto, Gauteng, is seeking a personable Customer Relations Officer for a hybrid role. You will build strong customer relationships, handle inquiries, and gather feedback to enhance experiences. The position emphasizes servicing Soweto communities with a focus on customer advocacy and service excellence.

The role combines remote work with in-office collaboration in Soweto. Candidates should have strong communication skills and a proactive, customer-centric mindset to grow within

Qualifications

• Proven experience in customer relations or a similar client-facing role.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport easily.

Responsibilities

• Develop and nurture positive relationships with existing and potential customers.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Facilitate effective communication between customers and relevant company departments.
• Resolve customer issues and complaints, ensuring satisfactory outcomes.
• Maintain accurate customer records and interaction logs.
• Proactively identify opportunities to enhance customer satisfaction and loyalty.
• Assist in developing and implementing customer engagement strategies.
• Gather customer insights to inform product and service improvements.
• Represent the company professionally in all customer interactions.
• Collaborate with sales and marketing teams on customer outreach initiatives.

Skills

Verbal communication

Written communication

Interpersonal skills

multitasking

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a personable and dedicated Customer Relations Officer to join their team in Soweto , Gauteng. This hybrid role involves building and maintaining strong relationships with customers, ensuring their needs are met and their experiences are positive. You will act as a key liaison between the company and its customers, handling inquiries, resolving issues, and gathering feedback. The hybrid nature of this position allows for flexibility, combining remote work with in-office collaboration in Soweto . If you have excellent interpersonal skills, a passion for customer advocacy, and a commitment to service excellence, this role offers a fantastic opportunity to grow your career in the vibrant community of Soweto .

Key Responsibilities

• Develop and nurture positive relationships with existing and potential customers.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Facilitate effective communication between customers and relevant company departments.
• Resolve customer issues and complaints, ensuring satisfactory outcomes.
• Maintain accurate customer records and interaction logs.
• Proactively identify opportunities to enhance customer satisfaction and loyalty.
• Assist in developing and implementing customer engagement strategies.
• Gather customer insights to inform product and service improvements.
• Represent the company professionally in all customer interactions.
• Collaborate with sales and marketing teams on customer outreach initiatives.

Requirements

• Proven experience in customer relations, customer service, or a similar client‑facing role.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport easily.
• Proficiency in using CRM software and communication tools.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable working in a hybrid environment.
• Understanding of the Soweto community and its residents is a plus.
• High school diploma or equivalent; relevant certifications are beneficial.
• A proactive, empathetic, and customer‑centric approach.
• Team player with a positive attitude.

Benefits

• Competitive salary with potential performance bonuses.
• Flexible hybrid work arrangement.
• Opportunities for professional development and career advancement.
• Work within the Soweto community.
• Collaborative and supportive work environment.
• Exposure to diverse customer needs and industry practices.
• Contribution to a company focused on customer success.