Client Relations Officer

Placements24; Upington; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

On-site position

Medical and retirement benefits

Training and development programs

Collaborative work environment in Up |

Job summary

Placements24 in Upington is seeking a polished Client Relations Officer to join our team on site. You will cultivate relationships with key clients, be a primary liaison between clients and internal teams, and ensure exceptional service delivery in the Upington community.

The role emphasizes managing client portfolios, addressing inquiries, coordinating with internal departments, and driving loyalty initiatives.

Qualifications

• Bachelor's degree in Business, Marketing, Communications or related field.
• Experience in account management or client relations.
• Excellent interpersonal, communication and presentation skills.
• Proven ability to build long-term client relationships.
• Proficiency in CRM software and office tools.
• Strong understanding of client needs and translating them into strategies.

Responsibilities

• Manage a portfolio of client accounts with high satisfaction and retention.
• Serve as main point of contact for client inquiries and feedback.
• Coordinate with internal teams to ensure timely service delivery.
• Conduct regular client meetings and performance reviews.
• Develop strategies to enhance loyalty and expand service utilization.
• Maintain accurate client records and update CRM.

Skills

Account management

Client relations

Interpersonal skills

Communication skills

CRM software

Office productivity tools

Education

Bachelor's degree in Business, Marketing, Communications

Tools

CRM software

Job description

Our client is seeking a polished and professional Client Relations Officer to join their team inUpington.This role is dedicated to cultivating and strengthening relationships with our key clients, ensuring their needs are met and their experience with our services is exceptional.You will be a primary point of contact, acting as a liaison between clients and internal departments to facilitate smooth communication and service delivery.This on‑site position offers a fantastic opportunity to build lasting client partnerships within the vibrant community of Upington.

Key Responsibilities

• Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Act as the main point of contact for client inquiries, issues, and feedback.
• Coordinate with internal teams to ensure timely and effective delivery of services and solutions.
• Conduct regular client meetings and performance reviews to assess satisfaction and identify needs.
• Develop and implement strategies to enhance client loyalty and expand service utilization.
• Maintain accurate client records and update the CRM system regularly.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Demonstrable experience in account management, client relations, or a similar role.
• Exceptional interpersonal, communication, and presentation skills.
• Proven ability to build and maintain strong, long‑term client relationships.
• Proficiency in CRM software and standard office productivity tools.
• Strong understanding of client needs and the ability to translate them into actionable strategies.

Benefits

• Competitive salary and performance-based incentives.
• Full‑time, on‑site position with opportunities for professional growth.
• Comprehensive medical and retirement benefits.
• Access to ongoing training and development programs.
• A supportive and collaborative work environment in Upington.