Client Relations Officer

Placements24; LegKraal Gate; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical aid

Retirement fund

Professional development

Supportive team environment

Mahikeng location

Job summary

Placements24 in Mahikeng is seeking a professional Client Relations Officer to nurture and strengthen relationships with our clientele, ensuring their needs are met and their experience is outstanding. You will act as a trusted advisor, managing communication and resolving issues that may arise, in an on-site role.

The role emphasizes client satisfaction, proactive problem solving, and collaboration with internal teams to deliver seamless service.

Qualifications

• Proven experience in client relations, account management or a similar client-facing role.
• Excellent communication, interpersonal and negotiation skills.
• Strong understanding of customer service principles and best practices.

Responsibilities

• Develop and maintain strong relationships with a portfolio of key clients.
• Act as the primary point of contact for client inquiries, concerns, and feedback.
• Proactively identify client needs and offer appropriate solutions and services.
• Resolve client issues and complaints efficiently and professionally.
• Conduct regular client meetings and provide status updates.
• Collaborate with internal teams to ensure seamless service delivery to clients.

Skills

Client relations

Account management

Client-facing

Communication

Interpersonal skills

Negotiation skills

CRM software

Conflict resolution

Customer service

Tools

CRM software

Job description

About the Role

Our client is seeking a professional and proactive Client Relations Officer to join their team in Mahikeng . This role is dedicated to nurturing and strengthening relationships with our clientele, ensuring their needs are met and their experience with our company is outstanding. You will act as a trusted advisor, managing communication and resolving any issues that may arise. This on-site position offers a stable and collaborative work environment where client satisfaction is paramount.

Key Responsibilities

• Develop and maintain strong relationships with a portfolio of key clients.
• Act as the primary point of contact for client inquiries, concerns, and feedback.
• Proactively identify client needs and offer appropriate solutions and services.
• Resolve client issues and complaints efficiently and professionally.
• Conduct regular client meetings and provide status updates.
• Collaborate with internal teams to ensure seamless service delivery to clients.

Requirements

• Proven experience in client relations , account management, or a similar client-facing role.
• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of customer service principles and best practices.
• Ability to build rapport and maintain long-term client partnerships.
• Proficiency in CRM software and other relevant business tools.
• Demonstrated ability to handle sensitive client information and resolve conflicts effectively.

Benefits

• Competitive annual salary and performance-based bonuses.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for continuous professional development and training.
• A supportive team environment with a focus on client success.
• Work within the dynamic economic hub of Mahikeng .