Client Relationship Manager

Placements24; Klerksdorp; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Medical aid

Retirement benefits

Professional development

Career progression

Job summary

Placements24 in Klerksdorp is seeking a Client Relationship Manager to nurture and grow a portfolio of key clients. You will act as the primary contact, understand client needs, and coordinate internal resources to deliver excellent service.

The role emphasizes proactive client management, upselling opportunities, and long-term partnerships within a supportive team.

Qualifications

• Proven experience in client relationship or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to understand client needs and tailor solutions.
• Strong organizational skills and multi-account management.
• Proficiency in CRM software and business tools.

Responsibilities

• Build and maintain strong relationships with key clients.
• Align services with client objectives.
• Serve as main client contact for inquiries.
• Coordinate across sales, support, operations.
• Identify upsell and cross-sell opportunities.
• Monitor satisfaction and retention strategies.

Skills

Client relationship management

Communication skills

Negotiation

Organizational skills

Education

Bachelor's degree in business/related field

Tools

CRM software

Microsoft Excel

Job description

About the Role

Our client is seeking a highly motivated and professional Client Relationship Manager to join their team in Klerksdorp . This critical role involves nurturing and strengthening relationships with key clients, ensuring their ongoing satisfaction and identifying opportunities for growth. You will serve as the primary point of contact, understanding client needs, and coordinating internal resources to deliver exceptional service and value. The ideal candidate possesses strong communication skills, a proactive approach to client management, and a commitment to fostering long-term partnerships within a dedicated team environment.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Understand client needs and business objectives to effectively align our client's services.
• Serve as the main point of contact for client inquiries, concerns, and requests.
• Coordinate with internal departments (sales, support, operations) to ensure timely and successful delivery of services.
• Proactively identify opportunities for upselling and cross-selling based on client needs and engagement.
• Monitor client satisfaction levels and implement strategies to enhance their experience and retention.

Requirements

• Proven experience in client relationship management , account management, or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to understand client needs and provide tailored solutions.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Proficiency in CRM software and relevant business management tools.
• A results-oriented approach with a focus on client retention and satisfaction.

Benefits

• Competitive salary package with commission and bonus structures.
• Opportunity to manage high-value client accounts and drive business growth.
• Comprehensive medical aid and retirement benefits.
• Dedicated professional development and training programs.
• A stable, supportive office environment in Klerksdorp with opportunities for career progression.