Client Relations Officer

Placements24; Stellenbosch; On-site; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Career development

Prestigious workplace

Client engagement support

Job summary

Placements24 in Stellenbosch is seeking a proactive Client Relations Officer to nurture key client relationships, manage accounts, address concerns and identify growth opportunities. Based in Stellenbosch, you will collaborate with internal teams to deliver exceptional client experiences.

The role requires excellent communication, negotiation and CRM skills, a business mindset, and the ability to juggle multiple accounts.

Qualifications

• Experience in client relations or account management.
• Excellent interpersonal and communication abilities.
• Proficient with CRM tools and client data.
• Business acumen and client relationship management skills.

Responsibilities

• Develop and maintain strong relationships with a portfolio of clients.
• Serve as the primary contact for client inquiries and requests.
• Regularly communicate with clients to understand evolving needs.
• Identify opportunities to add value and improve service delivery.
• Collaborate with internal teams to meet client needs efficiently.
• Analyze feedback and data to drive improvements.

Skills

Client relations

Account management

Interpersonal skills

Negotiation

CRM software

Education

Bachelor's degree in Business Administration/Marketing

Tools

CRM software

Job description

Our client is recruiting a professional and proactive Client Relations Officer to be based in their Stellenbosch office. This position is critical for nurturing and strengthening relationships with key clients, ensuring their needs are met and their satisfaction is maintained. You will be responsible for managing client accounts, addressing concerns, and identifying opportunities for growth and enhanced service delivery. This role requires a deep understanding of client needs and a commitment to fostering long-term partnerships. You will work as part of a dedicated team focused on delivering exceptional client experiences.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries, issues, and requests.
• Regularly communicate with clients to understand their evolving needs and expectations.
• Proactively identify opportunities to add value and enhance client satisfaction.
• Collaborate with internal teams to ensure client needs are met efficiently and effectively.
• Analyze client feedback and performance data to drive service improvements.

Requirements

• Proven experience in client relations, account management, or a similar customer-facing role.
• Excellent interpersonal, negotiation, and communication skills.
• Strong business acumen and understanding of client relationship management principles.
• Proficiency in CRM software and relevant client management tools.
• Ability to manage multiple client accounts simultaneously.
• A Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Benefits

• Highly competitive annual salary commensurate with experience.
• Comprehensive health and wellness benefits package.
• Opportunities for career advancement and professional development.
• A dynamic and prestigious work environment in Stellenbosch.
• Company-provided resources and support for client engagement.