Customer Service Specialist - Pretoria

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Health benefits

Career growth

Team in Pretoria

Job summary

Placements24 in Pretoria is seeking a Customer Service Specialist to join a hybrid team. You will be the primary point of contact for customers, handling inquiries, processing orders, and maintaining CRM records.

The role emphasizes first-contact resolution and delivering exceptional service in a dynamic office environment. The ideal candidate has customer-facing experience, strong communication, and the ability to multitask across channels while maintaining empathy and professionalism.

Qualifications

• Previous experience in a customer-facing role, preferably in customer service or account management.
• Strong communication and active listening skills, with an empathetic approach.
• Proficiency with computers and standard office software, including CRM systems.
• Ability to manage multiple tasks simultaneously and work effectively in a hybrid work environment.
• A positive attitude and a commitment to delivering exceptional customer experiences.

Responsibilities

• Address customer inquiries and concerns promptly via multiple channels.
• Process customer orders, forms, applications, and requests accurately.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Maintain up-to-date customer records and document interactions in the CRM.
• Provide feedback to management on customer service trends and potential improvements.

Skills

Strong communication

Active listening

Empathy

Multitasking

Hybrid work

Tools

CRM software

Job description

About the Role

Our client is seeking a highly motivated and customer-oriented Customer Service Specialist for their operations in Pretoria . This role operates on a hybrid model , offering a blend of remote flexibility and in-office collaboration. You will be the primary point of contact for customers, ensuring their needs are met with efficiency and professionalism. This position requires a dedicated individual who can manage inquiries, resolve issues, and build positive relationships. As a Customer Service Specialist, you will be vital in upholding the company's reputation for excellent service within the administrative capital of South Africa, contributing to a positive and productive work atmosphere.

Key Responsibilities

• Address customer inquiries and concerns promptly and courteously via multiple communication channels.
• Process customer orders, forms, applications, and requests accurately.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution whenever possible.
• Maintain up-to-date customer records and document all interactions in the CRM system.
• Provide feedback to management on customer service trends and potential service improvements.

Requirements

• Previous experience in a customer-facing role , preferably in customer service or account management.
• Strong communication and active listening skills, with an empathetic approach.
• Proficiency with computers and standard office software, including CRM systems .
• Ability to manage multiple tasks simultaneously and work effectively in a hybrid work environment.
• A positive attitude and a commitment to delivering exceptional customer experiences.

Benefits

• Competitive annual salary with potential performance incentives.
• Hybrid work arrangement, balancing remote work with office presence.
• Comprehensive health and wellness benefits package.
• Opportunities for professional growth and skill development.
• A dynamic team environment situated in the heart of Pretoria .