Customer Care Agent

Placements24; Gauteng; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Comprehensive training program

Opportunities for career growth

Supportive team environment

Paid leave

Job summary

Placements24 is seeking a friendly and professional Customer Service Representative to join our client’s team in Vereeniging. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services with efficiency and courtesy.

This role emphasizes maintaining customer satisfaction, building loyalty, and contributing to the company's reputation for excellent service in the Vereeniging area.

Qualifications

• Minimum experience in a customer service role.
• Excellent communication, listening, and problem-solving skills.
• Able to stay calm and professional under pressure.
• Proficiency with CRM software and basic computer applications.
• Patient and empathetic approach to customer interactions.

Responsibilities

• Greet and assist customers with inquiries, product information, and store navigation.
• Process transactions accurately and efficiently.
• Respond to inquiries via phone, email, or in-person.
• Document interactions and updates in CRM.
• Resolve issues and ensure customer satisfaction.

Skills

Customer service experience

Tools

CRM software

Job description

Our client is seeking a friendly and professional Customer Service Representative to join their team in Vereeniging . You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services with efficiency and courtesy. This role is essential for maintaining customer satisfaction and loyalty, ensuring that every customer interaction is positive and productive, contributing to the company's reputation for excellent service in the Vereeniging area.

About the Role

Our client is seeking a friendly and professional Customer Service Representative to join their team in Vereeniging . You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services with efficiency and courtesy. This role is essential for maintaining customer satisfaction and loyalty, ensuring that every customer interaction is positive and productive, contributing to the company's reputation for excellent service in the Vereeniging area.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide accurate information regarding products, services, pricing, and promotions.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions and transactions.

Requirements

• Previous experience in a customer service role.
• Excellent communication, listening, and problem-solving skills.
• Ability to remain calm and professional under pressure.
• Proficiency in using CRM software and basic computer applications.
• A patient and empathetic approach to customer interactions.

Benefits

• Competitive hourly wage and potential for performance incentives.
• Comprehensive training program to ensure success in the role.
• Opportunities for career growth within customer support and beyond.
• A supportive team environment and positive workplace culture in Vereeniging .
• Paid leave and standard employment benefits.

Customer Service Representative - Retail

Our client is looking for a friendly and professional Customer Service Representative to join their retail team in Vereeniging . In this role, you will be the first point of contact for customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive shopping experience for all patrons. This position requires a patient and empathetic individual with excellent communication skills, dedicated to upholding the company's reputation for outstanding customer care within the Vereeniging community.

About the Role

Our client is looking for a friendly and professional Customer Service Representative to join their retail team in Vereeniging . In this role, you will be the first point of contact for customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive shopping experience for all patrons. This position requires a patient and empathetic individual with excellent communication skills, dedicated to upholding the company's reputation for outstanding customer care within the Vereeniging community.

Key Responsibilities

• Greet customers warmly and assist them with inquiries, product information, and store navigation.
• Process customer transactions efficiently and