Customer Relations Specialist

Placements24; Soweto; Sur place; ZAR 201 000 - 312 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Professional development

Team environment

Career growth

Team events

Résumé du poste

Placements24 is seeking a dedicated Customer Relations Specialist in Soweto to build strong customer relationships and provide guidance on products and services. You will be the primary contact for inquiries and work to ensure a positive customer experience within a supportive team environment.

The role emphasizes problem-solving, effective communication, and maintaining accurate records to enhance customer loyalty in the Soweto community.

Qualifications

• High school diploma or equivalent; relevant certifications are a plus.
• Proven experience in a customer relations or customer service role.
• Strong interpersonal and communication skills, with a friendly demeanor.
• Proficiency in using customer management software and standard office tools.
• Excellent problem-solving skills and ability to stay calm under pressure.
• A commitment to outstanding customer service in the Soweto community.

Responsabilités

• Serve as the main point of contact for customer inquiries and concerns.
• Provide timely and effective resolution to customer issues and complaints.
• Maintain accurate customer records and update account information regularly.
• Educate customers on product features, services, and company policies.
• Follow up with customers to ensure satisfaction with resolved issues.
• Identify opportunities to improve customer service processes and client experience.

Connaissances

Customer service experience

Interpersonal communication

Calm under pressure

Formation

High school diploma

Outils

CRM software

MS Office

Description du poste

About the Role

Our client is looking for a dedicated and empathetic Customer Relations Specialist to join their team in Soweto . This role is focused on building and maintaining strong relationships with customers, ensuring they have a positive and supportive experience. You will be the primary point of contact for many customers, addressing their needs, resolving issues, and providing guidance on products and services. This position offers a valuable opportunity to contribute directly to customer satisfaction and loyalty within a dynamic community setting, working in a team that values clear communication and exceptional service delivery.

Key Responsibilities

• Serve as the main point of contact for customer inquiries and concerns.
• Provide timely and effective resolution to customer issues and complaints.
• Maintain accurate customer records and update account information regularly.
• Educate customers on product features, services, and company policies.
• Follow up with customers to ensure their satisfaction with resolved issues.
• Identify opportunities to improve customer service processes and client experience.

Requirements

• High school diploma or equivalent; relevant certifications are a plus.
• Proven experience in a customer relations or customer service role.
• Strong interpersonal and communication skills, with a friendly and approachable demeanor.
• Proficiency in using customer management software and standard office tools.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• A commitment to providing outstanding customer service in the Soweto community.

Benefits

• Competitive monthly salary.
• Opportunities for professional development and skills enhancement.
• Work within a supportive team environment dedicated to customer success.
• Potential for career growth within the organization.
• Regular team-building activities and company events.