Customer Relations Officer

Placements24; Richards Bay; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Annual leave

Career development

Hybrid work

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a Customer Relations Officer to enhance customer service operations. You will advocate for customer needs, resolve issues, and ensure a positive journey by collaborating with internal teams in a dynamic business setting.

The role requires a degree in business or related field, experience in CRM, and strong communication and problem-solving abilities. The position offers hybrid work arrangements in Richards Bay with opportunities for

Qualifications

• Bachelor's degree in business or related field.
• Proven track record in customer relationship management.
• Excellent communication and conflict resolution skills.
• Experience with CRM software and standard office tools.
• Ability to work in a hybrid Richards Bay environment.

Responsibilities

• Manage and resolve customer complaints and issues in a timely and satisfactory manner.
• Build and maintain strong relationships with key customers, understanding their needs and expectations.
• Serve as a liaison between customers and internal departments to ensure smooth service delivery.
• Monitor customer feedback and identify trends to improve service quality.
• Develop and implement strategies to enhance overall customer satisfaction and loyalty.
• Handle administrative tasks related to customer accounts and communications.

Skills

Customer service

Communication

Negotiation

Conflict resolution

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

Job description

About the Role

Our client is looking for a professional and diligent Customer Relations Officer to enhance their customer service operations in Richards Bay, KwaZulu-Natal . This role is critical in managing customer relationships, resolving issues, and ensuring a consistently positive customer journey. You will be the voice of the customer internally, advocating for their needs while upholding company standards. We seek individuals with a keen understanding of customer service principles, excellent problem-solving capabilities, and the ability to foster strong relationships in a dynamic business environment, contributing to team success through collaboration and a focus on client satisfaction.

Key Responsibilities

• Manage and resolve customer complaints and issues in a timely and satisfactory manner.
• Build and maintain strong relationships with key customers, understanding their needs and expectations.
• Serve as a liaison between customers and internal departments to ensure smooth service delivery.
• Monitor customer feedback and identify trends to improve service quality.
• Develop and implement strategies to enhance overall customer satisfaction and loyalty.
• Handle administrative tasks related to customer accounts and communications.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven track record in customer relationship management or a similar client-facing role.
• Excellent communication, negotiation, and conflict resolution skills.
• Proficiency in CRM software and standard office applications.
• Ability to adapt to a hybrid work schedule, combining remote and in-office responsibilities in Richards Bay .
• Strong analytical skills and attention to detail.

Benefits

• Competitive salary package with performance-based incentives.
• Comprehensive health, dental, and vision insurance coverage.
• Generous annual leave and other paid time off.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment in Richards Bay , with flexible hybrid working options.