Customer Relations Officer

Placements24; Soweto; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Provident fund

Annual leave

On-the-job training

Competitive salary

Job summary

Placements24 is seeking a dedicated Customer Relations Officer to join our team on-site in Soweto, Gauteng. You will be the primary contact for customers, handling inquiries, addressing concerns, and fostering positive interactions to drive satisfaction and loyalty.

The role requires excellent English communication, strong interpersonal skills, and a proactive approach to resolving issues. A friendly, on-site presence in Soweto is essential to success.

Qualifications

• Experience in customer service or client relations.
• Excellent English verbal and written communication.
• Strong interpersonal and active listening skills.
• Patience and professionalism in difficult situations.
• Proficient with basic office software.

Responsibilities

• Engage with customers to understand needs and provide tailored support.
• Address inquiries, complaints, and feedback professionally and promptly.
• Build and maintain positive customer relationships for satisfaction and retention.
• Process requests and ensure timely resolution.
• Maintain accurate records of interactions and account details.
• Collaborate with internal departments to resolve issues effectively.
• Provide information about products, services and policies.
• Identify opportunities to enhance satisfaction and loyalty programs.
• Follow up to ensure issues are resolved satisfactorily.

Skills

Customer service

Communication

Interpersonal skills

Active listening

Problem solving

Education

High school diploma

Tools

MS Office

Job description

About the Role

Our client is seeking a dedicated and personable Customer Relations Officer to join their team in Soweto, Gauteng, ZA. This on-site role is essential for building and maintaining strong relationships with our client's customer base, ensuring satisfaction and loyalty. The ideal candidate will be passionate about customer service, possess excellent communication skills, and have a proactive approach to resolving inquiries and issues. You will be the primary point of contact for customers, providing information, addressing concerns, and facilitating positive interactions with the company. This position offers a stable career opportunity within a supportive environment. We are looking for an individual who is committed to delivering high-quality service and contributing to the overall success of the company through exceptional customer engagement. Join us and become a key player in fostering strong customer bonds.

Key Responsibilities

• Engage with customers to understand their needs and provide tailored support.
• Address customer inquiries, complaints, and feedback in a timely and professional manner.
• Build and maintain positive relationships with customers to ensure satisfaction and retention.
• Process customer requests and ensure they are resolved efficiently.
• Maintain accurate records of customer interactions and account details.
• Collaborate with internal departments to resolve customer issues effectively.
• Provide information about products, services, and company policies.
• Identify opportunities to enhance customer satisfaction and loyalty programs.
• Conduct follow-ups with customers to ensure issues have been resolved satisfactorily.
• Uphold the company's commitment to excellent customer service.

Requirements

• Previous experience in customer service, client relations, or a similar role.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and active listening skills.
• Ability to handle difficult situations with patience and professionalism.
• Proficiency in using computers and standard office software.
• Good organizational skills and attention to detail.
• High school diploma or equivalent required.
• Must be able to work on-site in Soweto, Gauteng, ZA.
• A friendly and approachable demeanor.

Benefits

• Competitive annual salary of R .
• Full-time, permanent position with a stable company.
• Opportunities for on-the-job training and skill development.
• Contribution to a provident fund.
• Paid annual leave.
• Positive and supportive work environment.
• Located conveniently within Soweto, Gauteng, ZA .