Client Relations Officer

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Paid time off

Professional development

Retirement plan

Hybrid work model

Job summary

Placements24 is seeking a proactive Client Relations Officer in Soweto, Gauteng. This hybrid role blends in-office client engagement with remote work days, focusing on building strong client relationships and ensuring satisfaction across a diverse client base.

You will handle inquiries, resolve issues, provide product information, and support onboarding while collaborating with internal teams to enhance the client experience.

Qualifications

• Previous experience in client relations, customer success, or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer service principles and relationship management.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple client relationships simultaneously.
• Hybrid work model with in-office days in Soweto, Gauteng.

Responsibilities

• Develop and nurture strong relationships with existing clients.
• Act as a primary point of contact for client inquiries and requests.
• Address and resolve client issues and concerns promptly and effectively.
• Provide information and support regarding products and services.
• Monitor client satisfaction levels and seek feedback.
• Facilitate communication between clients and internal departments.
• Identify opportunities to enhance the client experience and drive retention.
• Maintain accurate client records and interaction logs in the CRM system.
• Assist clients with onboarding processes and service utilization.
• Participate in client meetings and presentations as needed.

Skills

Strong communication

Interpersonal skills

CRM proficiency

Relationship management

Negotiation

Office software

Education

High school diploma

Related degree (advantage)

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a proactive and relationship-focused Client Relations Officer to join their team in Soweto, Gauteng . This role is integral to building and maintaining strong, positive relationships with our diverse client base, ensuring their satisfaction and loyalty. You will serve as a key point of contact, addressing inquiries, resolving issues, and providing support that enhances the overall client experience. This hybrid position offers a dynamic work environment, blending collaborative in-office engagement in Soweto, Gauteng with the flexibility of remote work days. If you excel in communication, possess strong interpersonal skills, and are dedicated to client success, this is an excellent opportunity to grow your career within a supportive and forward-thinking company.

Key Responsibilities

• Develop and nurture strong relationships with existing clients.
• Act as a primary point of contact for client inquiries and requests.
• Address and resolve client issues and concerns promptly and effectively.
• Provide information and support regarding products and services.
• Monitor client satisfaction levels and proactively seek feedback.
• Facilitate communication between clients and internal departments.
• Identify opportunities to enhance the client experience and drive retention.
• Maintain accurate client records and interaction logs in the CRM system.
• Assist clients with onboarding processes and service utilization.
• Participate in client meetings and presentations as needed.

Requirements

• Previous experience in client relations, customer success, or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer service principles and relationship management.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple client relationships simultaneously.
• Comfortable working in a hybrid model, with scheduled days in our Soweto, Gauteng office and remote work flexibility.
• Proactive, detail-oriented, and solutions-focused mindset.
• High school diploma or equivalent required; a degree in a related field is advantageous.
• Ability to work independently and collaboratively within a team.
• Must be able to attend the Soweto, Gauteng office for designated in-office duties.

Benefits

Our client offers a competitive annual salary, with potential for performance-based incentives. A comprehensive medical aid plan is provided to ensure employee well-being. Generous paid time off, including vacation, sick leave, and public holidays, is available. Employees are encouraged to pursue professional development through training programs and workshops. A retirement savings plan contribution is included. The hybrid work model provides flexibility, allowing for both in-office collaboration in Soweto, Gauteng and remote work, promoting a balanced lifestyle.