Customer Relations Officer - Nelspruit

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical aid and retirement fund

Paid time off

Employee discounts

Career growth opportunities

Team training

Positive customer impact

Job summary

Placements24 is seeking a Customer Relations Officer for the Nelspruit area. The role blends office collaboration with remote flexibility in a hybrid work model, focusing on resolving customer concerns and enhancing overall satisfaction.

You will be the liaison between customers and the company, adept at handling escalations with professionalism. The ideal candidate brings 2–3 years of customer service experience, strong communication, problem-solving, and a genuine passion for delivering

Qualifications

• Minimum 2–3 years of experience in customer service or related role.
• Strong communication and interpersonal abilities.
• Ability to manage multiple inquiries and resolutions with empathy.
• Familiarity with CRM systems and data entry best practices.

Responsibilities

• Manage customer inquiries and complaints via phone, email, and in person.
• Investigate and resolve customer issues effectively and efficiently.
• Build rapport and foster positive customer relationships.
• Provide information on products, services, and policies.

Skills

Communication skills

Interpersonal skills

Negotiation

Problem solving

Empathy

Education

High school diploma

Tertiary qualification preferred

Tools

CRM software

Office software

Job description

About the Role

Our client, a dynamic retail group, is seeking a dedicated Customer Relations Officer to join their team in Nelspruit . This role is focused on building and maintaining positive relationships with customers, addressing concerns, and ensuring a high level of customer satisfaction. You will act as a liaison between customers and the company, working to resolve issues and enhance the overall customer experience. This position is based in the beautiful province of Mpumalanga and offers a hybrid work model, blending office-based collaboration with remote flexibility. We are looking for an individual with excellent communication and problem-solving skills, a genuine passion for customer service, and the ability to handle challenging situations with professionalism and empathy. Your contribution will be vital in fostering customer loyalty and upholding the company's reputation.

Key Responsibilities

• Manage customer inquiries and complaints through various channels (phone, email, in-person).
• Investigate and resolve customer issues effectively and efficiently.
• Build rapport with customers and foster positive relationships.
• Provide information on company products, services, and policies.
• Gather customer feedback and report insights to management.
• Assist with customer onboarding and retention programs.
• Maintain accurate records of customer interactions.
• Identify opportunities to improve customer service processes.
• Handle customer escalations and ensure satisfactory resolutions.
• Promote a customer-centric culture within the organization.

Requirements

• High school diploma or equivalent; tertiary qualification in a relevant field is preferred.
• Minimum of 2-3 years of experience in customer service, relations, or a similar role.
• Strong communication, interpersonal, and negotiation skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using CRM systems and office software.
• Ability to remain calm and empathetic in challenging situations.
• Experience in the retail sector is a plus.
• Ability to work effectively in a team and independently.
• Must be able to work from our Nelspruit office for hybrid arrangements.
• Understanding of customer service best practices.

Benefits

• Competitive salary package.
• Hybrid work model offering flexibility.
• Opportunity to work in a vibrant retail environment in Nelspruit .
• Comprehensive medical aid and retirement fund contributions.
• Paid time off and company holidays.
• Employee discounts on retail products.
• Potential for career growth within the company.
• Team training and development sessions.
• A role focused on positive customer impact.
• Contribute to a well-known retail brand in Mpumalanga .