Customer Support Officer - Soweto

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a Customer Support Officer in Soweto, Gauteng to deliver friendly, patient service and resolve inquiries. You will be the primary contact for customers, handling requests via phone, email, and in person, while maintaining accurate CRM records.

You will contribute to customer satisfaction, escalate complex issues as needed, and uphold company service standards. A positive attitude and strong communication are essential in this role.

Qualifications

• Experience in customer service preferred.
• Ability to work with CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues and complaints promptly and effectively.
• Document customer interactions and feedback in the CRM system.
• Process customer requests and transactions accurately.
• Escalate complex issues to the appropriate personnel.
• Maintain a high level of product and service knowledge.
• Adhere to customer service standards and company procedures.
• Contribute to team goals and overall customer satisfaction.
• Proactively identify opportunities to enhance the customer experience.

Skills

Customer service

Interpersonal skills

Communication skills

Job description

About the Role

Our client is looking for a dedicated and customer-oriented Customer Support Officer to join their team in Soweto , Gauteng. This role is central to providing excellent assistance and ensuring a positive experience for all customers. The ideal candidate will have strong interpersonal skills and a genuine desire to help. This is an excellent opportunity to build your career in customer service within a reputable organization. You will be the primary point of contact for customer inquiries, handling them with professionalism and efficiency. We are seeking individuals who are friendly, patient, and committed to delivering outstanding service. The successful candidate will play a vital role in maintaining customer satisfaction and loyalty, contributing significantly to our client's success. Join our client and be part of a supportive team focused on exceeding customer expectations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues and complaints promptly and effectively.
• Document customer interactions and feedback in the CRM system.
• Process customer requests and transactions accurately.
• Escalate complex issues to the appropriate personnel.
• Maintain a high level of product and service knowledge.
• Adhere to customer service standards and company procedures.
• Contribute to team goals and overall customer satisfaction.
• Proactively identify opportunities to enhance the customer experience.