Customer Service Specialist - WhatJobs Direct

Placements24; Soweto; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical coverage

Ongoing training and skill enhancement

Supportive work environment

Paid annual leave and public holidays

Employee assistance program

Pension fund contributions

Regular team huddles

On-site facilities

Job summary

Placements24 is seeking a friendly Customer Service Specialist in Soweto, Gauteng to deliver high-quality support and ensure a positive customer experience. You will handle inquiries, provide product information, and update accounts, all on-site with a local team.

The ideal candidate has strong communication and problem-solving skills, experience in customer service, and familiarity with CRM systems. A high school diploma is required, and ongoing training and career progression are offered in a

Qualifications

• Previous experience in a customer service or client-facing role is required.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Familiarity with CRM systems and standard office software.

Responsibilities

• Address customer inquiries via phone, email, and in-person interactions promptly and courteously.
• Provide accurate information regarding products, services, pricing, and company policies.
• Process customer requests, orders, and account updates efficiently and accurately.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution whenever possible.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Escalate complex or unresolved issues to the appropriate internal department or supervisor.
• Proactively identify customer needs and offer relevant solutions or information.
• Maintain up-to-date knowledge of company products, services, and promotional activities.
• Adhere to all company standards, procedures, and service level agreements.
• Contribute positively to team objectives and a collaborative work environment.

Skills

Customer service

Communication

Active listening

Problem solving

Time management

Team player

Education

High school diploma

Tools

CRM systems

Office software

Job description

About the Role

Our client is seeking an enthusiastic and dedicated Customer Service Specialist to join their team in Soweto, Gauteng . This role is essential for providing high-quality support and ensuring a positive customer experience. You will handle customer inquiries, resolve issues efficiently, and provide detailed information about our client's products and services. This is an on-site position, offering a valuable opportunity to be part of a local team in a dynamic community. We are looking for individuals with strong communication abilities, a helpful attitude, and a knack for problem-solving. This position is ideal for someone looking to grow their career in customer service within a reputable and growing organization. Your commitment to customer satisfaction will be key to maintaining our client's excellent reputation. Join us in Soweto and contribute to a professional and supportive work environment where your contributions are recognized and valued. We are committed to fostering professional development and offer pathways for career advancement for dedicated team members.

Key Responsibilities

• Address customer inquiries via phone, email, and in-person interactions promptly and courteously.
• Provide accurate information regarding products, services, pricing, and company policies.
• Process customer requests, orders, and account updates efficiently and accurately.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution whenever possible.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Escalate complex or unresolved issues to the appropriate internal department or supervisor.
• Proactively identify customer needs and offer relevant solutions or information.
• Maintain up-to-date knowledge of company products, services, and promotional activities.
• Adhere to all company standards, procedures, and service level agreements.
• Contribute positively to team objectives and a collaborative work environment.

Requirements

• Previous experience in a customer service or client-facing role is required.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Proficiency in using computers and standard office software, including CRM systems.
• Ability to remain calm, patient, and professional, especially during challenging interactions.
• High school diploma or equivalent; additional certifications are a plus.
• A positive demeanor and a genuine passion for assisting customers.
• Ability to multitask and manage time effectively in a busy setting.
• A team player who can also work independently.
• Familiarity with the Soweto, Gauteng area is advantageous.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive medical coverage and other health benefits.
• Opportunities for ongoing training and skill enhancement.
• A supportive and friendly work environment.
• Paid annual leave and public holidays.
• Employee assistance program for personal support.
• Clear opportunities for career progression.
• Pension fund contributions.
• Regular team huddles and performance feedback sessions.
• Convenient on-site facilities.