Customer Relations Officer

Placements24; Randburg; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary and annual bonuses

Comprehensive medical aid and retirem

Job summary

WhatJobs Direct is seeking a professional Customer Relations Officer for our client's operations in Randburg, Gauteng. This hybrid role blends remote flexibility with in-office collaboration to deliver outstanding customer experiences.

You will be the key liaison for clients, address inquiries, resolve issues, and maintain accurate CRM records to support service excellence. The role requires excellent communication, problem-solving, and a proactive approach, with responsibilities spanning

Qualifications

• Proven experience in customer relations or related role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and conflict-resolution capabilities.
• Proficiency in CRM software and customer service platforms.
• Ability to manage multiple relationships and prioritize tasks effectively.

Responsibilities

• Serve as a primary point of contact for customer inquiries and feedback.
• Build and maintain strong relationships with clients through regular communication.
• Address and resolve customer complaints and issues in a timely and effective manner.
• Provide information about products, services, and company policies.
• Process customer requests and ensure follow-through to satisfaction.
• Maintain accurate and up-to-date customer records in the CRM system.
• Identify customer needs and recommend appropriate solutions or services.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor customer satisfaction levels and implement strategies for improvement.

Skills

Customer relations

Communication skills

CRM software

Multitasking

Team collaboration

Education

High school diploma

Job description

About the Role

WhatJobs Direct is seeking a professional and service-oriented Customer Relations Officer for our client's operations in Randburg, Gauteng. This role adopts a hybrid work structure, allowing for both remote work flexibility and in-office collaboration. You will be responsible for managing customer relationships, addressing inquiries, and ensuring a high level of satisfaction. This position requires excellent communication skills, a proactive approach to problem-solving, and a dedication to providing an outstanding customer experience. As a Customer Relations Officer, you will act as a key liaison between the company and its clients, fostering loyalty and resolving any issues that may arise. Your role is critical in maintaining our client's reputation for excellent service within the Gauteng region.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries and feedback.
• Build and maintain strong relationships with clients through regular communication.
• Address and resolve customer complaints and issues in a timely and effective manner.
• Provide information about products, services, and company policies.
• Process customer requests and ensure follow-through to satisfaction.
• Maintain accurate and up-to-date customer records in the CRM system.
• Identify customer needs and recommend appropriate solutions or services.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor customer satisfaction levels and implement strategies for improvement.
• Participate in team meetings and training sessions as scheduled, adhering to the hybrid work policy.

Requirements

• Proven experience in customer relations, customer service, or a related role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and conflict-resolution capabilities.
• Proficiency in CRM software and customer service platforms.
• Ability to manage multiple relationships and prioritize tasks effectively.
• High school diploma or equivalent; a tertiary qualification in a relevant field is advantageous.
• Adaptability to a hybrid work environment, demonstrating reliability in both remote and office settings.
• A proactive and empathetic approach to customer service.
• Ability to work independently and as part of a collaborative team.
• Familiarity with standard office productivity software.

Benefits

• Competitive salary and potential for annual bonuses.
• Comprehensive medical aid and retirement benefits.
• Opportunities for professional development and skill enhancement.
• Flexible hybrid work arrangement.
• A positive and supportive team culture.
• Access to modern office facilities and remote work technology.
• Generous paid leave entitlement.
• Company-sponsored training and workshops.