Customer Support Officer

Placements24; Polokwane; Híbrido; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Provident fund

Career development opportunities

Competitive salary package

Descripción de la vacante

Placements24 is seeking a dedicated Customer Support Officer in Polokwane, Limpopo for a hybrid role combining in-office collaboration with remote flexibility. You will be the frontline representative, handling inquiries, providing product information, and resolving issues to ensure high customer satisfaction.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and a proactive, empathetic attitude.

Formación

• High school diploma or equivalent required.
• Previous customer service experience desirable.
• Strong communication and problem-solving skills.
• Proficiency with computers and MS Office.
• Ability to work effectively in a hybrid setting.

Responsabilidades

• Respond to customer queries via phone, email, and in-person interactions.
• Provide accurate information on products, services, and company policies.
• Troubleshoot and resolve customer complaints and issues promptly.
• Maintain detailed records of customer interactions and transactions.
• Escalate unresolved issues to the appropriate team or supervisor.
• Process customer requests, orders, or applications accurately.
• Gather customer feedback and report trends to management.
• Ensure customer satisfaction by delivering exceptional service.

Conocimientos

Empathy

Communication

Problem-solving

Teamwork

Educación

High school diploma or equivalent

Herramientas

MS Office

CRM software

Descripción del empleo

About the Role

Our client is looking for a dedicated and organized Customer Support Officer to join their bustling team in Polokwane, Limpopo . This role offers a hybrid work arrangement, providing a balance between in-office collaboration and remote flexibility. As a Customer Support Officer, you will be the frontline representative, handling customer inquiries, resolving issues, and ensuring a high level of satisfaction with our client's services. You will be instrumental in building and maintaining positive customer relationships. This is a great opportunity for individuals who are passionate about service and enjoy working in a dynamic environment located in Polokwane . We are seeking someone who is proactive, empathetic, and possesses excellent communication skills. If you are looking to grow your career in customer service within a supportive and professional setting, this position is ideal for you. Embrace the chance to make a real difference for customers in Polokwane and beyond.

Key Responsibilities

• Respond to customer queries via phone, email, and face-to-face interactions.
• Provide accurate information on products, services, and company policies.
• Troubleshoot and resolve customer complaints and issues effectively.
• Maintain detailed records of customer interactions and transactions.
• Escalate unresolved issues to the appropriate team or supervisor.
• Process customer requests, orders, or applications accurately.
• Gather customer feedback and report trends to management.
• Ensure customer satisfaction by delivering exceptional service.

Requirements

• High school diploma or equivalent; further education is a plus.
• Previous customer service experience is highly desirable.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using computers and basic office software.
• Ability to work effectively in both an office and remote setting as per the hybrid schedule.
• Must reside in or be willing to commute to Polokwane for office days.
• A customer-centric mindset and a positive attitude.

Benefits

• Competitive salary package.
• Hybrid work model for work-life balance.
• Opportunities for professional training and development.
• Contribution to provident fund.
• A supportive team environment in Polokwane .
• Potential for career growth within the organization.
• Easy access to office location within Polokwane .