Customer Relations Officer

Placements24; Lenasia; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Professional development

Supportive team

Employee benefits package

Job summary

Placements24 in Soweto is seeking a friendly Customer Relations Officer to join our team. You will build and maintain positive relationships with customers, address inquiries, and ensure needs are met with a patient, service-focused approach in a community-driven setting.

You will log interactions, share product information, and liaise with internal departments to resolve issues promptly. The ideal candidate has excellent communication, strong problem-solving, discretion with sensitive data, and

Qualifications

• Experience in customer relations, customer service, or sales support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to handle sensitive information discreetly.
• Familiarity with CRM software is advantageous.

Responsibilities

• Manage and nurture relationships with existing customers.
• Respond to customer inquiries and resolve issues in a timely and satisfactory manner.
• Provide information on company products and services.
• Maintain accurate customer records and interaction logs.
• Gather customer feedback and contribute to service improvement initiatives.
• Act as a liaison between customers and relevant internal departments.

Skills

Communication skills

Interpersonal skills

Problem-solving

Discretion with sensitive information

Tools

CRM software

Job description

About the Role

Our client is recruiting a professional and personable Customer Relations Officer to join their team in Soweto . This role focuses on building and maintaining positive relationships with our customers, ensuring their needs are met and their concerns are addressed promptly. You will be instrumental in fostering customer loyalty and representing the company's commitment to excellent service. We are seeking an individual with strong communication skills, a patient demeanor, and a dedication to resolving customer issues effectively within a community-focused setting.

Key Responsibilities

• Manage and nurture relationships with existing customers.
• Respond to customer inquiries and resolve issues in a timely and satisfactory manner.
• Provide information on company products and services.
• Maintain accurate customer records and interaction logs.
• Gather customer feedback and contribute to service improvement initiatives.
• Act as a liaison between customers and relevant internal departments.

Requirements

• Previous experience in customer relations, customer service, or sales support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to handle sensitive customer information with discretion.
• Familiarity with CRM software is an advantage.
• A professional and approachable demeanor.

Benefits

• Competitive salary and potential for annual bonuses.
• Opportunities for professional development and training.
• A supportive team environment focused on customer success.
• Standard company benefits package.
• Employee recognition programs.