Customer Relations Officer

Placements24; Klerksdorp; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Attractive salary + incentives

Health and wellness benefits

Professional development opportunities

Collaborative work culture

Job summary

Placements24 in Klerksdorp seeks an experienced Customer Relations Officer to manage client interactions and foster strong relationships in our Klerksdorp office. You will be the primary contact for clients, addressing concerns and driving client satisfaction to bolster our reputation.

The ideal candidate has exceptional communication skills, a client-focused approach, and a deep understanding of customer service principles.

Qualifications

• Experience in a customer relations, account management, or senior customer service role.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, negotiation and interpersonal skills.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with CRM software and customer service management tools.

Responsibilities

• Develop and maintain positive relationships with key clients.
• Handle complex client inquiries and complaints and resolve them satisfactorily.
• Conduct regular check-ins with clients to gather feedback and measure satisfaction.
• Collaborate with sales and service teams to ensure a cohesive client experience.
• Analyze client data to identify trends and areas for service improvement.

Skills

Excellent communication

Negotiation

Interpersonal skills

Customer service mindset

Relationship building

Tools

CRM software

Job description

About the Role

Our client is seeking an experienced and personable Customer Relations Officer to manage client interactions and foster strong relationships within their Klerksdorp office. This role is pivotal in ensuring client satisfaction, addressing concerns, and identifying opportunities to enhance the customer experience. You will act as a key point of contact, building rapport and trust with clients, and contributing to the overall success and reputation of our client in Klerksdorp. The ideal candidate is a highly motivated individual with exceptional communication skills and a deep understanding of customer service principles.

Key Responsibilities

• Develop and maintain positive relationships with key clients, ensuring their needs are met proactively.
• Handle complex client inquiries and complaints, working towards swift and satisfactory resolutions.
• Conduct regular check-ins with clients to gather feedback and assess satisfaction levels.
• Collaborate with sales and service teams to ensure a cohesive client experience.
• Analyze client data to identify trends and areas for service improvement in Klerksdorp.

Requirements

• Previous experience in a customer relations , account management, or senior customer service role.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to build and maintain strong client relationships.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with CRM software and customer service management tools is preferred.

Benefits

• Attractive annual salary and potential performance incentives.
• Opportunity to work with a respected company in the North West province.
• Comprehensive health and wellness benefits.
• Continuous professional development and training opportunities.
• A collaborative and client-focused work culture.