Client Relationship Specialist

Placements24; Soweto; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Training opportunities

Team environment

Job summary

Placements24 in Soweto is seeking a Client Relationship Specialist who thrives on building lasting partnerships with clients and delivering exceptional service. You will engage with clients face-to-face in the community setting and collaborate with internal teams to ensure seamless service delivery.

Ideal candidates possess strong communication, negotiation, and CRM skills, with a proactive approach to resolving issues and maximizing client value.

Qualifications

• Experience in client relationship management or account management.
• Excellent interpersonal and communication skills.
• Strong understanding of customer needs and satisfaction drivers.
• Proficiency in CRM software and standard office productivity tools.

Responsibilities

• Serve as the primary point of contact for assigned clients and understand their needs.
• Develop and maintain strong, long-term relationships with clients.
• Address client inquiries, concerns and feedback promptly and effectively.
• Facilitate communication between clients and internal departments to ensure service delivery.
• Identify opportunities to enhance client value and satisfaction.

Skills

Relationship management

Communication

CRM software

Negotiation

Customer service

Tools

CRM software

MS Office

Job description

About the Role

Our client is looking for a dedicated and personable Client Relationship Specialist to join their team in Soweto . You will be responsible for nurturing and strengthening relationships with our clients, ensuring their ongoing satisfaction and loyalty. This role is central to maintaining our company's reputation for excellent customer care and service delivery. You will work in a vibrant community setting in Soweto , engaging directly with clients and contributing to their positive experience with our services.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, understanding their needs and expectations.
• Develop and maintain strong, long-term relationships with clients.
• Address client inquiries, concerns, and feedback promptly and effectively.
• Facilitate communication between clients and internal departments to ensure service delivery.
• Identify opportunities to enhance client value and satisfaction.

Requirements

• Previous experience in client relationship management, customer service, or account management.
• Excellent interpersonal, communication, and negotiation skills.
• Strong understanding of customer needs and satisfaction drivers.
• Proficiency in CRM software and standard office productivity tools.
• A dedicated approach to client service and problem-solving within the Soweto area.

Benefits

• Competitive salary with potential for bonuses based on client retention.
• Comprehensive medical and other standard benefits.
• Opportunities for professional development and client management training.
• A supportive and collaborative team environment.
• Be part of a company that values its client relationships highly.