Customer Relations Advisor

Placements24; Upington; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Health and wellness benefits

Remote work flexibility

Opportunities for professional growth

Job summary

Placements24 seeks a Customer Relations Advisor to support clients remotely from the Upington region. You will understand client needs, resolve issues promptly, and maintain high service standards to foster client loyalty.

The role involves handling inquiries, guiding clients on services and policies, and collaborating with internal teams to ensure a seamless customer experience. Remote work flexibility and opportunities for growth are offered.

Qualifications

• Experience in Customer Relations, Customer Service, or Account Management.
• Excellent interpersonal and communication skills.
• Ability to build rapport with clients and colleagues.

Responsibilities

• Manage communication with a portfolio of clients, addressing inquiries and concerns.
• Provide information and guidance on services, policies, and procedures.
• Resolve customer complaints and issues effectively, striving for first-contact resolution.
• Gather customer feedback to identify trends and areas for service improvement.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Customer Relations

Communication

Multi-tasking

Tools

CRM software

Job description

About the Role

Our client is seeking a personable and effective Customer Relations Advisor to join their team, with the flexibility to work remotely while serving clients in the Upington region. This role is central to building and maintaining strong, positive relationships with our customer base. You will be responsible for understanding client needs, resolving issues proactively, and ensuring a consistently high level of service delivery. This is an excellent opportunity for individuals passionate about customer satisfaction and who thrive in a role that directly impacts client loyalty. Join a company that values communication and client partnerships, supporting customers remotely from Upington .

Key Responsibilities

• Manage communication with a portfolio of clients, addressing inquiries and concerns.
• Provide information and guidance on services, policies, and procedures.
• Resolve customer complaints and issues effectively, striving for first-contact resolution.
• Gather customer feedback to identify trends and areas for service improvement.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Experience in Customer Relations , Customer Service, or Account Management.
• Excellent interpersonal and communication skills, with a knack for building rapport.
• Proficiency in using CRM software and other customer management tools.
• Strong organizational abilities and the capacity to manage multiple client interactions.
• A proactive approach to problem-solving and a commitment to customer satisfaction.

Benefits

• Competitive annual salary with potential for bonuses.
• Health and wellness benefits package.
• Opportunities for professional growth and development.
• Remote work flexibility, allowing for a better work-life balance.
• A collaborative and supportive work culture.