Client Relations Associate

Placements24; Siyancuma Local Municipality; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive annual salary

On-site work environment

Medical, dental, and vision insurance

Generous paid time off

Job summary

Placements24 in Upington is seeking a Client Relations Associate to nurture and maintain strong relationships with clients. You will act as the main point of contact, handle inquiries, coordinate services and resolve issues to ensure a consistently positive experience.

The role emphasizes on-site work in a collaborative team, with opportunities for professional growth within the company and a stable career path in client management.

Qualifications

• High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.
• Proven experience in client relations, customer service, or account management.
• Excellent interpersonal, communication, and negotiation skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational abilities and attention to detail.

Responsibilities

• Serve as a primary contact for clients, addressing inquiries and providing support.
• Manage client accounts, ensuring all information is accurate and up-to-date.
• Coordinate with internal departments to facilitate client requests and service delivery.
• Resolve client issues and complaints promptly and effectively.
• Proactively communicate with clients to build rapport and ensure satisfaction.
• Maintain comprehensive records of client interactions and service history in the CRM.

Skills

Client relations

Communication skills

CRM proficiency

Microsoft Office

Education

High school diploma

Degree in Business/Communications

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a dedicated and detail-oriented Client Relations Associate to join their established team in Upington . This role is crucial for nurturing and maintaining strong relationships with our clientele, ensuring their needs are met and their experience with our company is consistently positive. You will act as a key point of contact, handling inquiries, coordinating services, and resolving any issues that may arise. This position offers a stable, on-site work environment where you can build a rewarding career in client management.

Key Responsibilities

• Serve as a primary contact for clients, addressing inquiries and providing support.
• Manage client accounts , ensuring all information is accurate and up-to-date.
• Coordinate with internal departments to facilitate client requests and service delivery.
• Resolve client issues and complaints promptly and effectively.
• Proactively communicate with clients to build rapport and ensure satisfaction.
• Maintain comprehensive records of client interactions and service history in the CRM.

Requirements

• High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.
• Proven experience in client relations , customer service, or account management.
• Excellent interpersonal, communication, and negotiation skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational abilities and attention to detail.
• Ability to work effectively within a team and manage a portfolio of clients.

Benefits

• Competitive annual salary with potential for performance bonuses.
• On-site work environment with excellent facilities.
• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for professional growth and advancement within the company.