Customer Relations Officer

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Flexible remote work

Bonuses

Career growth

Client-focused team

Stellenbosch location

Job summary

Placements24 is seeking a proactive Customer Relations Officer to join the team with flexible remote work from Stellenbosch. The role focuses on building strong client relationships, addressing needs, and ensuring satisfaction across services.

You will liaise between clients and internal teams, handle inquiries, and support product development through client feedback. Strong communication, negotiation, and independent work in a remote setting are essential.

Qualifications

• Proven experience in customer relations or similar client-facing roles.
• Excellent verbal and written communication with a diplomatic approach.
• Strong negotiation and problem-solving abilities.
• Proficiency in using CRM software and other customer management tools.
• Ability to work independently in a remote environment.

Responsibilities

• Build and maintain strong, long-lasting customer relationships.
• Oversee a portfolio of clients, ensuring needs are met and expectations are exceeded.
• Address client inquiries, concerns, and issues promptly and professionally.
• Collaborate with internal teams to deliver on client commitments and resolve roadblocks.
• Provide feedback to inform new product and service developments.
• Conduct regular check-ins with clients to ensure satisfaction and identify upsell opportunities.

Skills

Customer relations

Account management

Negotiation

CRM software

Remote work

Written & verbal comms

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and communicative Customer Relations Officer to join their team, offering remote work flexibility from Stellenbosch . This role is dedicated to fostering strong, positive relationships with clients by understanding their needs and ensuring their satisfaction with our services. You will act as a liaison between clients and internal departments, addressing concerns, providing solutions, and enhancing the overall customer experience. This is an ideal position for an individual with excellent interpersonal skills and a passion for customer advocacy in a remote setting.

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships.
• Oversee a portfolio of clients, ensuring their needs are met and expectations are exceeded.
• Address client inquiries, concerns, and issues promptly and professionally.
• Collaborate with internal teams to deliver on client commitments and resolve any roadblocks.
• Provide feedback to the company that informs new product and service developments.
• Conduct regular check-ins with clients to ensure satisfaction and identify potential upsell opportunities.

Requirements

• Proven experience in customer relations, account management, or a similar client-facing role.
• Excellent verbal and written communication skills, with a diplomatic approach.
• Strong negotiation and problem-solving abilities.
• Proficiency in using CRM software and other customer management tools.
• Ability to work independently and manage time effectively in a remote environment.
• A passion for delivering exceptional customer service.

Benefits

• Competitive salary and potential performance-based bonuses.
• Flexible remote work arrangements.
• Opportunities for professional growth and development in client management.
• Work with a dedicated team focused on building lasting client partnerships.
• Contribute to shaping client satisfaction strategies.