Remote Customer Support Advisor

Placements24; Polokwane; Hybrid; ZAR 240,000 - 380,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Remote team culture

Job summary

Placements24 is seeking a dedicated Remote Customer Support Advisor to join its national support team. This role delivers exceptional service, resolves issues, and acts as a brand ambassador from a home office, supporting clients across Limpopo and beyond.

You will handle inquiries via phone, email, and live chat, document interactions in the CRM, and escalate complex issues when necessary. The position offers a competitive salary with performance-based bonuses and a comprehensive benefits

Qualifications

• Proven experience in a customer support, helpdesk, or call center environment.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and customer service platforms.

Responsibilities

• Handle incoming customer support requests via phone, email, and live chat with a focus on timely resolution.
• Provide accurate information on products, services, policies, and procedures.
• Troubleshoot and effectively resolve customer issues, documenting all interactions in the CRM system.
• Escalate complex customer issues to the appropriate internal teams or supervisors when necessary.
• Proactively identify customer needs and provide solutions that enhance their experience.
• Maintain up-to-date knowledge of company offerings and support guidelines.

Skills

Customer support experience

Communication skills

Problem-solving

CRM software

Tools

CRM software

Job description

About the Role

Our client is actively searching for a dedicated Remote Customer Support Advisor to join their expanding national support team. This role is pivotal in delivering exceptional service to customers, ensuring their needs are met with efficiency and professionalism. You will act as a brand ambassador, addressing inquiries, resolving issues, and enhancing the overall customer experience from the comfort of your home office. This position offers the significant advantage of a fully remote work arrangement, perfect for self-motivated individuals who thrive in a flexible environment and are passionate about customer advocacy, supporting clients across Limpopo and beyond.

Key Responsibilities

• Handle incoming customer support requests via phone, email, and live chat with a focus on timely resolution.
• Provide accurate information on products, services, policies, and procedures.
• Troubleshoot and effectively resolve customer issues, documenting all interactions in the CRM system.
• Escalate complex customer issues to the appropriate internal teams or supervisors when necessary.
• Proactively identify customer needs and provide solutions that enhance their experience.
• Maintain up-to-date knowledge of company offerings and support guidelines.

Requirements

• Proven experience in a customer support , helpdesk, or call center environment.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and customer service platforms.
• Must possess a reliable internet connection and be comfortable working independently in a fully remote setting.
• Ability to adapt quickly to new information and technologies.

Benefits

• Competitive annual salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and virtual training programs.
• A supportive and collaborative remote team culture designed for success.