Customer Care Representative

Placements24; Pretoria; Hybrid; ZAR 167,000 - 257,000; Full time

Job summary

Placements24 is seeking a Customer Care Representative to operate in a fully remote capacity servicing clients around Pretoria. The role emphasizes building positive customer relationships, addressing inquiries, and resolving issues with efficiency and empathy.

Ideal candidates will have experience in customer service or call centers, strong communication skills, and comfortable using CRM tools. Remote work offers flexible hours and a supportive team environment for career growth.

Qualifications

• Clear communication and active listening to handle inquiries.
• Ability to navigate CRM systems and document interactions accurately.
• Strong interpersonal skills and empathy for customer needs.

Responsibilities

• Handle a high volume of inbound customer calls, emails, and social media messages.
• Provide accurate information regarding products, services, and company policies.
• Process customer orders, returns, and exchanges efficiently.
• Resolve customer complaints and issues, escalating when necessary, and ensuring satisfactory resolution.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Proactively engage with customers to offer support and gather feedback for service improvement.

Skills

Communication skills

CRM proficiency

Problem solving

Interpersonal skills

Remote work readiness

Education

High school diploma

Associate degree

Bachelor's degree

Tools

CRM software

Job description

About the Role

Our client is looking for a proactive and friendly Customer Care Representative to join their fully remote team, servicing clients in and around Pretoria . In this role, you will be instrumental in building and maintaining positive customer relationships by addressing inquiries, processing requests, and resolving issues with efficiency and empathy. This is a remote-first position, offering the ultimate flexibility for candidates who excel in self-directed work environments and possess strong communication skills. You will be a vital part of a customer-centric organization committed to providing outstanding support from anywhere.

Key Responsibilities

• Handle a high volume of inbound customer calls, emails, and social media messages.
• Provide accurate information regarding products, services, and company policies.
• Process customer orders, returns, and exchanges efficiently.
• Resolve customer complaints and issues, escalating when necessary, and ensuring satisfactory resolution.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Proactively engage with customers to offer support and gather feedback for service improvement.

Requirements

• Previous experience in a customer service or call center role.
• Exceptional communication, listening, and interpersonal skills.
• Proficiency in using CRM software and other relevant support tools.
• Adept at problem-solving and de-escalating challenging customer situations.
• Must have a reliable internet connection and a dedicated home office space for remote work.
• High school diploma required; associate's or bachelor's degree preferred.

Benefits

• Competitive monthly salary with potential for bonuses.
• Fully remote work arrangement with flexible hours.
• Comprehensive health and wellness benefits package.
• Paid time off and company-observed holidays.
• Opportunities for career advancement within a growing remote team.