Customer Care Consultant

Placements24; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 is seeking a Customer Care Consultant for a fully remote role serving customers from the Upington area. You will be the main contact, assisting with inquiries, resolving issues, and ensuring a positive experience from your home office.

Join a global team that values clear communication and effective problem-solving. This role offers flexibility and the opportunity to advance your career in customer care within a remote environment.

Qualifications

• Previous experience in a customer care, support, or service role is required.
• Excellent verbal and written communication skills for remote engagement.
• Proficiency in using CRM software and standard office applications.
• Strong problem-solving abilities and a patient, empathetic approach to customer interactions.
• Ability to work independently and manage workload effectively in a remote setting.

Responsibilities

• Provide exceptional customer care and support via phone, email, and online chat.
• Address customer inquiries and provide accurate information about products and services.
• Diagnose and resolve customer issues to ensure customer satisfaction.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with internal departments to elevate and resolve complex customer problems.
• Proactively offer solutions and information to enhance the customer's experience.

Skills

Customer care

Communication

Tools

CRM software

Office applications

Job description

Our client is seeking a dedicated and empathetic Customer Care Consultant to join the remote team, serving customers from the Upington area. You will be the primary point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive and supportive experience. This fully remote position allows you to work from home, contributing to a global team that values excellent customer service. Your role is crucial in building and maintaining strong customer relationships through clear communication and effective problem-solving. Embrace this opportunity to advance your career in customer care within a flexible work environment.

About the Role

Our client is seeking a dedicated and empathetic Customer Care Consultant to join the remote team, serving customers from the Upington area. You will be the primary point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive and supportive experience. This fully remote position allows you to work from home, contributing to a global team that values excellent customer service. Your role is crucial in building and maintaining strong customer relationships through clear communication and effective problem-solving. Embrace this opportunity to advance your career in customer care within a flexible work environment.

Key Responsibilities

• Provide exceptional customer care and support via phone, email, and online chat.
• Address customer inquiries and provide accurate, comprehensive information about products and services.
• Diagnose and resolve customer issues efficiently, ensuring customer satisfaction.
• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system .
• Collaborate with internal departments to elevate and resolve complex customer problems.
• Proactively offer solutions and information to enhance the customer's experience.

Requirements

• Previous experience in a customer care , support, or service role is required.
• Excellent verbal and written communication skills for remote engagement.
• Proficiency in using customer relationship management (CRM) software and standard office applications.
• Strong problem‑solving abilities and a patient, empathetic approach to customer interactions.
• Ability to work independently and manage workload effectively in a remote setting.
• Reliable internet connectivity and a suitable home office environment.

Benefits

• Competitive salary offered for this remote role