Client Relationship Advisor

Placements24; Rustenburg; Hybrid; ZAR 300,000 - 500,000; Full time

Benefits offered by this job

Commission opportunities

Remote work

Training programs

Health insurance

Retirement benefits

Job summary

Placements24 is seeking a proactive Client Relationship Advisor to join its customer service team in Rustenburg. The role focuses on building and maintaining relationships with clients, understanding their needs, and delivering tailored support to ensure satisfaction and retention.

This remote position suits someone with strong communication and client-management skills. You will manage a portfolio, respond to inquiries and escalations, and contribute to continuous improvement through client

Qualifications

• Experience in a client-facing role such as account management or customer success.
• Excellent written and verbal communication skills.
• Ability to manage multiple client accounts and stay organized.

Responsibilities

• Manage a portfolio of clients, fostering strong, long-term relationships.
• Proactively identify client needs and offer solutions or services.
• Handle client inquiries, complaints, and escalations.
• Provide comprehensive product or service information and support.
• Gather client feedback to help improve offerings and services.

Skills

Client facing

Interpersonal skills

CRM software

Helpdesk software

Account management

Tools

CRM software

Helpdesk software

Job description

About the Role

Our client is seeking a proactive and empathetic Client Relationship Advisor to be a key player in their customer service team based in Rustenburg . This position focuses on building and maintaining strong relationships with clients, understanding their needs, and providing tailored support and solutions. You will act as a trusted advisor, ensuring client satisfaction and retention through consistent, high-quality service delivery. This is a remote position perfect for an individual who excels in communication and client management, contributing significantly to client loyalty and overall business success.

Key Responsibilities

• Manage a portfolio of clients, fostering strong, long‑term relationships.
• Proactively identify client needs and offer appropriate solutions or services.
• Handle client inquiries, complaints, and escalations with professionalism and efficiency.
• Provide comprehensive product or service information and support.
• Gather client feedback to help improve our client's offerings and services.

Requirements

• Experience in a client-facing role, such as account management or customer success.
• Exceptional interpersonal and communication skills, both written and verbal.
• Demonstrated ability to build rapport and trust with clients.
• Strong organizational skills and the ability to manage multiple client accounts.
• Proficiency with CRM systems and customer support platforms.

Benefits

• Competitive salary package with commission opportunities.
• Fully remote work arrangement, offering excellent work-life balance.
• Extensive training programs and continuous professional development.
• Comprehensive health insurance and retirement benefits.
• A positive and collaborative remote work culture.