Client Support Representative

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Collaborative team environment

Job summary

Placements24 in Upington is seeking a dedicated Client Support Representative to join a hybrid team. The role focuses on building and maintaining strong client relationships by providing timely, accurate, and friendly support.

You will be a key point of contact, addressing client needs, resolving issues, and ensuring overall satisfaction with our services. The position offers a hybrid work model with opportunities for professional development in a collaborative team environment.

Qualifications

• Previous experience in client support or a customer service role.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency in using CRM software and other support tools.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• A strong commitment to delivering exceptional service.

Responsibilities

• Respond to client inquiries and requests via phone, email, and other communication channels.
• Troubleshoot and resolve client issues efficiently, escalating complex problems when necessary.
• Document all client interactions and resolutions accurately in the CRM system.
• Provide clients with information about products, services, and company policies.
• Assist with client onboarding and ensure a smooth service experience.
• Proactively identify opportunities to improve client satisfaction and retention.

Skills

Customer service

Communication skills

Problem solving

Customer-focused

CRM software

Time management

Service excellence

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and proactive Client Support Representative to join their hybrid team in Upington . This role is essential for building and maintaining strong client relationships by providing timely, accurate, and friendly support. You will act as a key point of contact, addressing client needs, resolving issues, and ensuring overall satisfaction with our services. This is an excellent opportunity for an individual passionate about customer service to contribute to a positive client experience and grow within a supportive professional environment.

Key Responsibilities

• Respond to client inquiries and requests via phone, email, and other communication channels.
• Troubleshoot and resolve client issues efficiently, escalating complex problems when necessary.
• Document all client interactions and resolutions accurately in the CRM system.
• Provide clients with information about products, services, and company policies.
• Assist with client onboarding and ensure a smooth service experience.
• Proactively identify opportunities to improve client satisfaction and retention.

Requirements

• Previous experience in client support or a customer service role is required.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency in using CRM software and other support tools.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• A strong commitment to delivering exceptional service.

Benefits

• Competitive salary package.
• A hybrid work model offering flexibility between office and home.
• Opportunities for professional development and training.
• Work within a collaborative and supportive team environment.
• Contribute to building lasting client relationships.