Remote Customer Success & Relations Advisor

Placements24; Upington; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Health and wellness benefits

Remote work flexibility

Opportunities for professional growth

Job summary

Placements24 seeks a Customer Relations Advisor to support clients remotely from the Upington region. You will understand client needs, resolve issues promptly, and maintain high service standards to foster client loyalty.

The role involves handling inquiries, guiding clients on services and policies, and collaborating with internal teams to ensure a seamless customer experience. Remote work flexibility and opportunities for growth are offered.

Qualifications

• Experience in Customer Relations, Customer Service, or Account Management.
• Excellent interpersonal and communication skills.
• Ability to build rapport with clients and colleagues.

Responsibilities

• Manage communication with a portfolio of clients, addressing inquiries and concerns.
• Provide information and guidance on services, policies, and procedures.
• Resolve customer complaints and issues effectively, striving for first-contact resolution.
• Gather customer feedback to identify trends and areas for service improvement.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Customer Relations

Communication

Multi-tasking

Tools

CRM software

Job description

Placements24 seeks a Customer Relations Advisor to support clients remotely from the Upington region. You will understand client needs, resolve issues promptly, and maintain high service standards to foster client loyalty.

The role involves handling inquiries, guiding clients on services and policies, and collaborating with internal teams to ensure a seamless customer experience. Remote work flexibility and opportunities for growth are offered.