Hybrid Customer Service Specialist — Growth & Benefits

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Health benefits

Career growth

Team in Pretoria

Job summary

Placements24 in Pretoria is seeking a Customer Service Specialist to join a hybrid team. You will be the primary point of contact for customers, handling inquiries, processing orders, and maintaining CRM records.

The role emphasizes first-contact resolution and delivering exceptional service in a dynamic office environment. The ideal candidate has customer-facing experience, strong communication, and the ability to multitask across channels while maintaining empathy and professionalism.

Qualifications

• Previous experience in a customer-facing role, preferably in customer service or account management.
• Strong communication and active listening skills, with an empathetic approach.
• Proficiency with computers and standard office software, including CRM systems.
• Ability to manage multiple tasks simultaneously and work effectively in a hybrid work environment.
• A positive attitude and a commitment to delivering exceptional customer experiences.

Responsibilities

• Address customer inquiries and concerns promptly via multiple channels.
• Process customer orders, forms, applications, and requests accurately.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Maintain up-to-date customer records and document interactions in the CRM.
• Provide feedback to management on customer service trends and potential improvements.

Skills

Strong communication

Active listening

Empathy

Multitasking

Hybrid work

Tools

CRM software

Job description

Placements24 in Pretoria is seeking a Customer Service Specialist to join a hybrid team. You will be the primary point of contact for customers, handling inquiries, processing orders, and maintaining CRM records.

The role emphasizes first-contact resolution and delivering exceptional service in a dynamic office environment. The ideal candidate has customer-facing experience, strong communication, and the ability to multitask across channels while maintaining empathy and professionalism.