Hybrid Customer Service Associate for Growth and Impact

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work schedule

Comprehensive health benefits

Career growth opportunities

Training and development

Job summary

Placements24 in Benoni is seeking a Customer Service Associate to deliver exceptional service and support to customers, handling inquiries and resolving issues to ensure a positive brand experience. The role blends in-office collaboration with remote flexibility.

The ideal candidate will have strong communication skills, CRM proficiency, and the ability to multitask in a fast-paced environment, with opportunities for training and career growth.

Qualifications

• Previous customer service experience is desirable.
• Excellent communication skills, both verbal and written.
• Ability to remain calm and professional under pressure.
• Proficiency in using CRM software and standard office applications.
• Strong organizational skills and ability to multitask.

Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and concerns with empathy and efficiency.
• Process transactions and update customer account information.
• Gather customer feedback and report any recurring issues.

Skills

Customer service experience

Excellent communication

Calm under pressure

Organizational skills

Tools

CRM software

Office applications

Job description

Placements24 in Benoni is seeking a Customer Service Associate to deliver exceptional service and support to customers, handling inquiries and resolving issues to ensure a positive brand experience. The role blends in-office collaboration with remote flexibility.

The ideal candidate will have strong communication skills, CRM proficiency, and the ability to multitask in a fast-paced environment, with opportunities for training and career growth.