On-site CX Specialist – Tembisa

Placements24; Kempton Park; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Training programs

Team environment

Provident fund

Incentives

On-site support

Team-building

Job summary

Placements24 is seeking a Customer Experience Representative in Gauteng to deliver exceptional support and resolve inquiries with empathy. The role requires strong communication, active listening, and ability to maintain records while meeting SLAs.

On-site work in a busy Tembisa hub offers opportunities for growth in a customer-centric environment. Applicants should have a minimum of 2 years in customer service, proficiency with CRM systems, and flexibility to work weekends/public holidays as

Qualifications

• 2+ years in customer service or call center.
• Excellent verbal and written communication.
• Strong active listening and problem-solving abilities.
• Proficiency with basic computer apps and data entry.
• Ability to stay calm under pressure and empathetic.
• Experience with CRM or ticketing systems is a plus.
• Willingness to work weekends/public holidays.
• On-site in Tembisa/Gauteng.

Responsibilities

• Handle a high volume of inbound inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues promptly.
• Escalate complex issues to appropriate departments.
• Maintain records of customer interactions and transactions.
• Identify customer needs and assist with features or services.
• Gather feedback and report common themes to management.
• Adhere to SLAs and quality standards.
• Engage with customers to ensure satisfaction and build rapport.

Skills

Customer service

Communication

Active listening

Problem solving

CRM experience

Data entry

Empathy

Teamwork

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a Customer Experience Representative in Gauteng to deliver exceptional support and resolve inquiries with empathy. The role requires strong communication, active listening, and ability to maintain records while meeting SLAs.

On-site work in a busy Tembisa hub offers opportunities for growth in a customer-centric environment. Applicants should have a minimum of 2 years in customer service, proficiency with CRM systems, and flexibility to work weekends/public holidays as