Customer Experience Associate - Tembisa

Placements24; South Africa; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance coverage

Retirement savings plan

Paid vacation and sick leave

Ongoing training and professional发展

Job summary

Placements24 is seeking a Customer Experience Associate in Tembisa, Gauteng, to enhance customer journeys from initial inquiry through post-purchase support. The role emphasizes empathy, problem-solving, and delivering exceptional service in a dynamic environment.

The ideal candidate will have strong communication skills, previous customer service experience, and the ability to work collaboratively across departments in a hybrid work setting.

Qualifications

• High school diploma required; experience in customer service preferred.
• Strong communication and interpersonal skills are essential.
• Proficiency with CRM software and standard office tools is expected.
• Ability to multitask and work effectively in a hybrid setting.

Responsibilities

• Engage customers to understand needs and provide tailored solutions.
• Handle inquiries, complaints, and feedback with empathy and professionalism.
• Assist with product information, orders, and service inquiries.
• Troubleshoot issues and escalate when necessary.
• Document interactions in the CRM system and track resolutions.
• Collaborate with other departments to ensure seamless customer experiences.

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

Team player

Time management

Adaptability

Education

High school diploma

Associate/Bachelor's degree advantageous

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic Customer Experience Associate to enhance their customer service operations in Tembisa, Gauteng . This role focuses on delivering exceptional customer journeys, from initial inquiry through to post-purchase support. The ideal candidate will be passionate about creating positive interactions and solving customer problems effectively. You will be a key point of contact, embodying the company’s commitment to customer satisfaction. This is a great opportunity to grow within a company that values its employees and invests in their development, while contributing to the local economy of Tembisa . We are looking for individuals who are dedicated to service excellence and possess strong communication skills. This position plays a vital role in maintaining and improving customer loyalty and satisfaction within the competitive Gauteng market.

Key Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Handle customer inquiries, complaints, and feedback with empathy and professionalism.
• Assist customers with product information, order placement, and service inquiries.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.
• Collaborate with other departments to ensure seamless customer experiences.
• Document customer interactions and resolutions in the CRM system.
• Contribute to initiatives aimed at improving overall customer satisfaction.
• Proactively identify opportunities to enhance customer loyalty and retention.
• Stay updated on company products, services, and policies.
• Participate in training sessions to continually improve skills.

Requirements

• High school diploma required; Associate's or Bachelor's degree is an advantage.
• Previous experience in customer service, hospitality, or a related field.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help others.
• Team player with the ability to work collaboratively.
• Reside in or able to commute to Tembisa, Gauteng .
• Adaptability to a hybrid work schedule.

Benefits

• Competitive compensation package.
• Health insurance coverage.
• Retirement savings plan.
• Paid vacation and sick leave.
• Ongoing training and professional development opportunities.
• Employee recognition programs.
• A dynamic and engaging team culture.
• Hybrid work model for better work-life balance.
• Potential for career advancement.
• Discounts on company products/services.