Hybrid Customer Support Specialist — Tech-Savvy & Empathetic

Placements24; Randburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Bonuses

Medical aid

Retirement fund

Job summary

Placements24 in Randburg, Gauteng, is seeking a proactive Customer Support Specialist to be the first point of contact for customers, troubleshoot issues, and ensure satisfaction. The role requires strong communication, technical aptitude, and a genuine desire to help others.

You will handle inquiries by phone, email, and chat, document interactions in the CRM, assist onboarding, and contribute to continuous improvement with the team.

Qualifications

• Minimum proven experience in customer service or helpdesk.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Willingness to learn new systems and processes.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Diagnose and resolve technical and service issues.
• Escalate complex problems when needed.
• Document interactions and resolutions in CRM.
• Provide product information and guidance.
• Gather customer feedback and report to departments.
• Assist onboarding of new customers and training.
• Maintain high customer satisfaction through problem-solving.
• Share best practices with team to improve support.
• Stay updated on product features and industry trends.

Skills

Customer service

Communication skills

Problem-solving

CRM systems

Time management

Empathy

IT troubleshooting

Team collaboration

Adaptability

Education

High school diploma

Tools

CRM systems

Customer support software

Job description

Placements24 in Randburg, Gauteng, is seeking a proactive Customer Support Specialist to be the first point of contact for customers, troubleshoot issues, and ensure satisfaction. The role requires strong communication, technical aptitude, and a genuine desire to help others.

You will handle inquiries by phone, email, and chat, document interactions in the CRM, assist onboarding, and contribute to continuous improvement with the team.