Customer Experience Specialist (Hybrid) — Employee Discounts

Placements24; Benoni; Hybride; ZAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Hybrid work options

Performance incentives

Training programs

Employee discount

Supportive team

Résumé du poste

Placements24 is seeking a dedicated Customer Service Specialist in Benoni to manage inquiries and deliver exceptional support for retailers. The role emphasizes problem solving, effective communication, and maintaining customer loyalty through timely resolutions.

You will handle inquiries by phone, email, and in-person, process returns and exchanges, and keep accurate CRM records. The position offers hybrid work and ongoing training within a collaborative team.

Qualifications

• Experience in a customer service or support role, preferably in retail.
• Excellent communication, listening, and problem-solving skills.
• Familiarity with CRM software and ticketing systems.

Responsabilités

• Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Resolve customer complaints and issues promptly and effectively, aiming for first-contact resolution.
• Provide detailed product information and support to customers.
• Process returns, exchanges, and order adjustments accurately.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify trends in customer inquiries and feedback to suggest service improvements.

Connaissances

Communication

Problem solving

CRM proficiency

Customer service

Outils

CRM software

Description du poste

Placements24 is seeking a dedicated Customer Service Specialist in Benoni to manage inquiries and deliver exceptional support for retailers. The role emphasizes problem solving, effective communication, and maintaining customer loyalty through timely resolutions.

You will handle inquiries by phone, email, and in-person, process returns and exchanges, and keep accurate CRM records. The position offers hybrid work and ongoing training within a collaborative team.