Hybrid Retail Customer Experience Specialist

Placements24; Soweto; Hybride; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Placements24 in Soweto seeks a thoughtful Customer Experience Specialist to shape the customer journey in retail. You will be the brand ambassador, handling inquiries, resolving issues, and gathering feedback to drive service excellence.

You will work across phone, email, and in-store interactions, educating customers about products and policies, processing orders and returns, and collaborating with sales and operations to boost loyalty.

Qualifications

• Proven experience in customer service, preferably in retail.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Experience with CRM software.
• Ability to stay calm and professional under pressure.
• High school diploma or equivalent.
• Understanding of customer-centric principles and service excellence.
• Hybrid work environment in Soweto.

Responsabilités

• Serve as the primary contact for inquiries via phone, email, and in person.
• Resolve complaints efficiently with first-contact resolution.
• Gather feedback to identify improvements.
• Educate customers about products, services, and policies.
• Process orders, returns, and exchanges accurately.
• Maintain customer records in the CRM.
• Collaborate with sales and operations to meet needs.
• Identify opportunities to enhance customer experience and loyalty.
• Contribute to training materials and best practices.
• Act as a brand advocate embodying company values.

Connaissances

Customer service

Communication

Problem solving

CRM software

Organizational skills

Adaptability

Interpersonal skills

Formation

High school diploma

Description du poste

Placements24 in Soweto seeks a thoughtful Customer Experience Specialist to shape the customer journey in retail. You will be the brand ambassador, handling inquiries, resolving issues, and gathering feedback to drive service excellence.

You will work across phone, email, and in-store interactions, educating customers about products and policies, processing orders and returns, and collaborating with sales and operations to boost loyalty.