Customer-Centric Banking Advisor

FirstRand Limited; Gauteng; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary with bonuses

Health insurance

Career development

Team-oriented culture

Job summary

FirstRand Limited in Benoni is seeking a proactive Client Services Specialist to manage a portfolio of client accounts and ensure service excellence. You will be the main liaison between clients and internal teams, delivering timely solutions and upsell opportunities where appropriate.

Join a collaborative, hybrid work environment with opportunities for career development, health insurance, and a competitive salary. You will need strong communication, organizational, and CRM skills to succeed.

Qualifications

• Experience in client services, account management, or similar role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency in CRM software and standard office applications.

Responsibilities

• Manage a portfolio of client accounts, building and maintaining strong relationships.
• Serve as the primary point of contact for client inquiries and requests.
• Coordinate with internal teams to ensure timely delivery of services and products.
• Proactively identify client needs and offer appropriate solutions or upsell opportunities.
• Handle client escalations and resolve issues to maintain high satisfaction levels.

Skills

Client relations

Communication

Organization

Multitasking

Tools

CRM software

Office applications

Job description

Client Services Specialist

Our client is seeking a proactive and highly organized Client Services Specialist to join their team in Benoni. In this role, you will be responsible for managing client accounts, ensuring satisfaction, and facilitating smooth service delivery. You will act as a key liaison between clients and internal departments, ensuring all client needs are met efficiently and effectively. This position offers a great opportunity to develop your career in client management within a supportive and collaborative environment in Benoni.

About the Role

Our client is seeking a proactive and highly organized Client Services Specialist to join their team in Benoni. In this role, you will be responsible for managing client accounts, ensuring satisfaction, and facilitating smooth service delivery. You will act as a key liaison between clients and internal departments, ensuring all client needs are met efficiently and effectively. This position offers a great opportunity to develop your career in client management within a supportive and collaborative environment in Benoni.

Key Responsibilities

• Manage a portfolio of client accounts, building and maintaining strong relationships.
• Serve as the primary point of contact for client inquiries and requests.
• Coordinate with internal teams to ensure timely delivery of services and products.
• Proactively identify client needs and offer appropriate solutions or upsell opportunities.
• Handle client escalations and resolve issues to maintain high satisfaction levels.

Requirements

• Previous experience in client services, account management, or a similar role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency in CRM software and standard office applications.
• A customer-centric mindset and a commitment to service excellence in Benoni.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model offering flexibility.
• Comprehensive benefits package including health insurance.
• Opportunities for career advancement and professional development.
• A dynamic and team-oriented workplace culture.