Client Engagement Specialist

Placements24; Sandton; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Medical aid and provident fund

Professional development opportunities

Dynamic collaborative office culture

Career progression in clientManagement

Job summary

Placements24 in Sandton invites a proactive Client Engagement Specialist to nurture and expand client relationships, ensuring clients receive outstanding value and support. You will bridge client needs with internal teams to drive retention and growth.

The role focuses on being the primary contact for inquiries, conducting regular reviews, and collaborating with sales, support, and product to deliver tailored solutions while contributing to service excellence and client satisfaction.

Qualifications

• Proven experience in Client Relationship Management, Account Management, or Customer Success.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to understand and articulate complex service offerings.
• Proactive problem-solving and client management approach.
• Bachelor's degree in Business, Marketing, or related field preferred.

Responsibilities

• Develop and maintain strong client relationships.
• Act as primary contact for inquiries and feedback.
• Identify client needs and suggest solutions.
• Conduct regular check-ins and business reviews.
• Collaborate with sales, support, product to ensure satisfaction.
• Gather client feedback and contribute to service improvements.

Skills

Client relationships

Account management

Customer success

Communication

Negotiation

Education

Bachelor's degree in Business or related field

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and relationship-driven Client Engagement Specialist to join their team in the bustling hub of Sandton . This role is vital for nurturing and expanding our client relationships, ensuring clients receive optimal value and support. You will be responsible for understanding client needs, addressing concerns, and facilitating communication between clients and internal teams. Working within a dynamic office environment in Gauteng , you will play a key role in client retention and satisfaction, contributing directly to the company's growth and reputation for outstanding service delivery.

Key Responsibilities

• Develop and maintain strong, positive relationships with a portfolio of key clients.
• Act as the primary point of contact for client inquiries, issues, and feedback.
• Proactively identify client needs and recommend appropriate solutions or services.
• Conduct regular check-ins and business reviews with clients.
• Collaborate with internal departments (sales, support, product) to ensure client satisfaction.
• Gather client feedback and contribute to service improvement initiatives.

Requirements

• Proven experience in Client Relationship Management , Account Management, or Customer Success.
• Excellent communication, interpersonal, and negotiation skills .
• Demonstrated ability to understand and articulate complex service offerings.
• Strong problem-solving capabilities and a proactive approach to client management.
• Proficiency with CRM software and client management tools.
• Bachelor's degree in Business, Marketing, or a related field preferred.

Benefits

• Competitive salary and attractive performance-based bonuses.
• Comprehensive medical aid, provident fund, and other benefits.
• Opportunities for professional development and attending industry events.
• A dynamic and collaborative office culture in Sandton .
• Clear career progression pathways within client management.