Customer Service Representative - Retail

Placements24; Polokwane; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Performance bonuses

Employee discounts on merchandise

Training on customer service

Opportunities to develop skills in in‑

and remote support

Job summary

Placements24 in Polokwane is seeking a friendly Customer Service Representative to join our team, delivering in-store and remote support to ensure a positive shopping experience.

You will handle inquiries by phone, email and in person, resolve issues, and assist with product selection while staying current on promotions and store policies. This is a hybrid role with some weekend shifts in Polokwane.

Qualifications

• Experience in a customer service role, preferably within a retail environment.
• Excellent communication and active listening skills.
• Proficiency with basic computer systems and CRM software.
• Ability to remain calm and professional under pressure.
• Willingness to work a hybrid schedule, including some weekends in Polokwane.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information about products and services.
• Resolve customer complaints and issues efficiently and professionally, escalating when necessary.
• Process returns, exchanges, and other transactions with accuracy.
• Assist customers with product selection and provide recommendations based on their needs.
• Maintain a high level of product knowledge and stay updated on promotions and store policies.
• Contribute to a positive team environment and support colleagues as needed, utilizing both on-site and remote communication tools.

Skills

Customer service

Communication skills

Active listening

Problem solving

Attention to detail

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their team in Polokwane , working a hybrid schedule that includes both in-store and remote support. You will be the first point of contact for customers, providing assistance with inquiries, resolving issues, and ensuring a positive shopping experience. This role requires excellent communication skills and a genuine desire to help customers, contributing to customer loyalty and satisfaction. You will handle a mix of in-person interactions and remote support via phone and email.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information about products and services.
• Resolve customer complaints and issues efficiently and professionally, escalating when necessary.
• Process returns, exchanges, and other transactions with accuracy.
• Assist customers with product selection and provide recommendations based on their needs.
• Maintain a high level of product knowledge and stay updated on promotions and store policies.
• Contribute to a positive team environment and support colleagues as needed, utilizing both on-site and remote communication tools.

Requirements

• Previous experience in a customer service role, preferably within a retail environment.
• Excellent communication and active listening skills.
• Proficiency in using basic computer systems and CRM software.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and attention to detail.
• Flexibility to work a hybrid schedule, including some weekends, in Polokwane.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Employee discounts on merchandise.
• Training on customer service techniques and product knowledge.
• Opportunities to develop skills in both in-person and remote customer support.
• A supportive and dynamic team atmosphere.