Customer Care Specialist

Placements24; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Training and skill development

Stable, supportive team environment

Local community-focused setting in Up!

Job summary

Placements24 in the Upington area is seeking a dedicated Customer Care Specialist to join the team on-site, addressing client needs with professionalism and building lasting relationships through friendly service.

You will handle inquiries, document interactions in the CRM, and contribute to customer satisfaction in a community-focused environment with a voice for the company.

Qualifications

• Minimum previous experience in customer care or service.
• Excellent communication and active listening abilities.
• Proficiency with customer service software and basic computing.
• Strong problem-solving and calm under pressure.
• Reliable, punctual, and able to work onsite in Upington.

Responsibilities

• Respond to inquiries via phone, email, and in-person.
• Provide detailed information about products and services.
• Document interactions and feedback in the CRM.
• Process orders, forms, and requests.
• Escalate complex issues to management.
• Strive for high customer satisfaction and retention.

Skills

Customer service

Communication skills

CRM software

Problem-solving

Teamwork

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a dedicated Customer Care Specialist to join their team in Upington . This role requires you to work on-site, providing essential support and building positive relationships with our clientele. You will be the voice of the company, addressing customer needs with professionalism and efficiency. This is an excellent opportunity for an individual with strong interpersonal skills and a passion for delivering outstanding customer service in a local, community-focused environment.

Key Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and in-person.
• Provide detailed information about company products and services.
• Document customer interactions and feedback accurately in the CRM system .
• Process customer orders, forms, and requests.
• Escalate complex customer concerns to the appropriate management or department.
• Strive to achieve high levels of customer satisfaction and retention.

Requirements

• Previous experience in a customer care or customer service role.
• Excellent communication and active listening skills.
• Proficiency with customer service software and basic computer operations.
• Strong problem-solving skills and the ability to handle challenging situations calmly.
• A reliable and punctual team player committed to on-site work.
• Friendly and approachable demeanor suitable for face-to-face interactions.

Benefits

• Competitive annual salary.
• Medical and retirement benefits.
• On-the-job training and opportunities for skill development.
• A stable and supportive work environment.
• Being part of a valued team in Upington .