Customer Care Specialist

Placements24; Mbombela (Nelspruit); On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Medical aid

Retirement fund

Training & development

Team environment

Local business

Job summary

Placements24 in Mbombela (Nelspruit) is seeking a Customer Care Specialist to deliver exceptional support, answer inquiries via phone and email, and help customers navigate our services.

You will document interactions in the CRM, escalate complex issues, and strive to maintain high standards of service while contributing to a friendly, team-oriented office.

Previous experience in customer service is preferred; strong communication and multitasking are essential.

Qualifications

• Previous experience in a customer service or call centre environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software.

Responsibilities

• Respond to customer inquiries through various channels, including phone and email.
• Assist customers with product information, service inquiries, and issue resolution.
• Document customer interactions and feedback accurately in the company system.
• Escalate complex customer issues to management or relevant departments.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Contribute to maintaining high standards of customer service excellence.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Time management

Multitasking

Professional demeanor

CRM proficiency

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated Customer Care Specialist to join their team in Nelspruit . In this role, you will be instrumental in providing exceptional support to customers, addressing inquiries, and ensuring a positive experience with our services. Your ability to connect with customers, understand their needs, and offer effective solutions will be key to your success. This position offers a great opportunity to be part of a customer-centric organization that values professional growth and team collaboration within a friendly office environment.

Key Responsibilities

• Respond to customer inquiries through various channels, including phone and email.
• Assist customers with product information, service inquiries, and issue resolution.
• Document customer interactions and feedback accurately in the company system.
• Escalate complex customer issues to management or relevant departments.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Contribute to maintaining high standards of customer service excellence.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively.
• A positive and professional demeanor towards clients.

Benefits

• Competitive salary and potential for performance bonuses.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for ongoing training and career development.
• A supportive and team-oriented work atmosphere.
• Be part of a respected local business.