Customer Care Specialist — Benoni In-Office Support

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid time off

Job summary

Placements24 is seeking a dedicated Customer Care Specialist to join our client’s Benoni team in Gauteng. You will handle inquiries via phone, email, and other channels, provide product information, process orders and returns, and collaborate with internal teams to ensure a seamless customer experience.

The ideal candidate has a high school diploma, proven customer service experience, excellent communication, strong problem-solving, and proficient CRM skills.

Qualifications

• High school diploma or equivalent; tertiary qualification is an advantage.
• Proven experience in a customer care or customer service role.
• Excellent verbal and written communication skills.
• Proficiency in using computer systems, including CRM software.
• Ability to remain calm and professional under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide detailed information about products and services.
• Resolve customer complaints and issues efficiently and professionally.
• Process orders, returns, and exchanges accurately.
• Identify customer needs and provide appropriate solutions.
• Maintain customer records and update databases.
• Collaborate with internal teams to ensure seamless customer experience.
• Follow established customer service procedures and guidelines.
• Gather customer feedback and contribute to service improvement initiatives.
• Strive to meet and exceed customer service performance metrics.

Skills

Customer service

CRM software

Communication skills

Problem solving

Organizational skills

Office software

Education

High school diploma

Tertiary qualification advantageous

Tools

CRM software

Job description

Placements24 is seeking a dedicated Customer Care Specialist to join our client’s Benoni team in Gauteng. You will handle inquiries via phone, email, and other channels, provide product information, process orders and returns, and collaborate with internal teams to ensure a seamless customer experience.

The ideal candidate has a high school diploma, proven customer service experience, excellent communication, strong problem-solving, and proficient CRM skills.