Customer Care Specialist

Placements24; Benoni; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Medical aid

Provident fund

Paid leave

Incentives

Job summary

Placements24 in Benoni, Gauteng, is seeking a Customer Care Specialist for an on-site role in a busy retail environment. You will handle inquiries, resolve issues, and ensure a positive shopping experience across touchpoints, from in-store to phone and email.

The ideal candidate communicates with empathy, listens actively, and uses CRM and POS systems to process orders, returns, and exchanges. This role offers stability, growth, and employee discounts.

Qualifications

• Experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Ability to listen actively and empathize with customers.
• Proficient with POS systems and basic computer apps.
• Strong problem-solving and conflict-resolution abilities.
• High school diploma or equivalent.
• On-site work in Benoni, Gauteng.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Resolve complaints effectively and courteously.
• Process orders, returns, and exchanges accurately.
• Provide product information and store policies.
• Maintain customer records in the CRM system.
• Collaborate with staff to address concerns.
• Support a welcoming store environment and service standards.

Skills

Customer service

Communication

Empathy

CRM software

POS systems

Conflict resolution

Time management

Education

High school diploma

Tools

CRM systems

POS systems

MS Office

Job description

About the Role

Our client, a well-established retail chain, is seeking a motivated Customer Care Specialist to join their team in Benoni, Gauteng . This on-site role is crucial for providing exceptional service to customers, handling inquiries, resolving complaints, and ensuring a positive shopping experience across all touchpoints. The ideal candidate is an empathetic communicator with strong problem-solving skills and a commitment to exceeding customer expectations. Join a stable company with a strong brand presence that values its employees and offers opportunities for career growth within the retail sector.

Key Responsibilities

• Respond to customer inquiries and requests via phone, email, and in-person.
• Resolve customer complaints and issues effectively and efficiently.
• Process customer orders, returns, and exchanges accurately.
• Provide information about products, services, and store policies.
• Maintain customer records and document all interactions in the CRM system.
• Identify customer needs and offer appropriate solutions.
• Collaborate with store staff and management to address customer concerns.
• Ensure a high level of customer satisfaction and loyalty.
• Follow established service standards and procedures.
• Contribute to a positive and welcoming store environment.

Requirements

• Proven experience in customer service, retail, or a related field.
• Excellent communication and interpersonal skills.
• Strong ability to listen actively and empathize with customers.
• Proficient in using POS systems and basic computer applications.
• Good problem-solving and conflict-resolution skills.
• Ability to multitask and manage time effectively in a busy environment.
• High school diploma or equivalent required.
• A positive attitude and a professional demeanor.
• Ability to work on-site in Benoni, Gauteng .
• Team-oriented with a willingness to support colleagues.

Benefits

• Annual salary of ZAR .
• Stable, on-site employment with a reputable company.
• Opportunities for advancement within the retail sector.
• Employee discounts on company merchandise.
• Comprehensive training programs.
• Medical aid benefits.
• Paid leave and public holidays.
• A supportive team and management structure.
• Contribution to a provident fund.
• Regular performance-based incentives.