Hybrid Customer Care Specialist | Growth & Impact

Placements24; Benoni; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Professional development opportunities

Supportive team environment

Employee assistance program

Paid vacation and holidays

Career advancement potential

Team-building events

Job summary

Placements24 is seeking a Customer Service Specialist in Benoni, Gauteng, to deliver outstanding support via phone, email, and live chat. You will resolve inquiries, update CRM records, and identify process improvements, contributing to customer satisfaction and loyalty.

The ideal candidate has strong communication, problem-solving, and multitasking skills, with experience in a CRM environment and a customer-first mindset. Hybrid work options and a collaborative team culture are offered.

Qualifications

• Experience in customer service or helpdesk.
• Excellent verbal and written communication.
• Active listening and strong interpersonal skills.
• Proficient with CRM software and MS Office.
• Able to multitask, prioritize and manage time effectively.
• Hybrid work availability.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve issues, escalating complex problems when needed.
• Provide accurate information about products, services, and policies.
• Maintain detailed CRM records of interactions and transactions.
• Identify opportunities to improve processes for better service.
• Engage with customers to meet and exceed expectations.
• Collaborate with teammates to share knowledge and ensure consistent service.
• Meet KPIs related to customer satisfaction, response times, and resolutions.

Skills

Customer service

Communication skills

Multitasking

CRM software

Education

High school diploma

Tools

CRM systems

MS Office

Job description

Placements24 is seeking a Customer Service Specialist in Benoni, Gauteng, to deliver outstanding support via phone, email, and live chat. You will resolve inquiries, update CRM records, and identify process improvements, contributing to customer satisfaction and loyalty.

The ideal candidate has strong communication, problem-solving, and multitasking skills, with experience in a CRM environment and a customer-first mindset. Hybrid work options and a collaborative team culture are offered.