Remote Retail Customer Care Specialist

Placements24; Benoni; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary and incentives

Comprehensive training on products and

Career development within customer…

Job summary

Placements24 is seeking a dedicated Customer Service Representative to join a remote support team serving Benoni, Gauteng and surrounding areas. You will handle inquiries via phone, email, and chat, delivering a positive brand experience from home.

You will be the first point of contact, resolving issues, processing returns, and guiding customers through products and policies while maintaining detailed CRM records. The role emphasizes excellent communication and a customer-centric approach.

Qualifications

• Proven customer service experience in retail or call center.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with CRM software and customer service tools.
• Ability to work independently and manage time remotely.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products, orders, and policies.
• Resolve complaints to achieve customer satisfaction.
• Process returns, exchanges, and refunds per guidelines.
• Assist customers with placing orders on company platforms.
• Maintain detailed CRM records of interactions and transactions.
• Escalate complex issues to appropriate departments.
• Gather feedback to improve products and services.
• Adhere to service standards and metrics.

Skills

Customer service

Communication

CRM software

Problem solving

Remote work

Time management

Education

High school diploma

Tools

CRM software

E-commerce platforms

Job description

Placements24 is seeking a dedicated Customer Service Representative to join a remote support team serving Benoni, Gauteng and surrounding areas. You will handle inquiries via phone, email, and chat, delivering a positive brand experience from home.

You will be the first point of contact, resolving issues, processing returns, and guiding customers through products and policies while maintaining detailed CRM records. The role emphasizes excellent communication and a customer-centric approach.